About Me
Passionate about using data to solve real-world problems.
Experience
Executive - Customer Service
<p>Improved the onboarding process for new employees by streamlining data collection and processing, resulting in a 10% reduction in onboarding time.<br>
Utilized Microsoft Excel to process a large volume of employee data.<br>
Received team recognition for outstanding performance and teamwork.</p>
Customer Service Associate- Voice
<p>Analyzed customer data to identify trends in customer satisfaction, which led to a 10% increase in customer satisfaction scores.<br>
Identified and resolved a customer service issue that was causing customers to leave the site without completing their purchases, resulting in a 5% increase in customer retention rates.<br>
Communicated with consumers for 5-6 hours daily, resulting in a 10% increase in customer satisfaction.</p>
Associate
<p>Increased sales of insurance policies by 10% by pitching policies to potential customers, learning effective communication and sales techniques, and gaining a deep understanding of Bharti AXA General Insurance policies.</p>
In-plant Training
<p>Completed a month-long internship at B.E.S.T Undertaking, Mumbai, gaining hands-on experience in installing and maintaining electrical and telecommunications systems.</p>
Content Creator
<p>Created and managed social media campaigns for e-commerce products, resulting in a 10% increase in website traffic and a 5% increase in sales.<br>
Curated and delivered a daily digest of 2-3 insightful videos.</p>