Priyanka Dhage

Priyanka Dhage

Customer Service Associate- Voice
India

About Me

Passionate about using data to solve real-world problems.

Experience

Executive - Customer Service

HDFC ERGO
May 2026 - Aug 2026 · 3 months

Improved the onboarding process for new employees by streamlining data collection and processing, resulting in a 10% reduction in onboarding time.
Utilized Microsoft Excel to process a large volume of employee data.
Received team recognition for outstanding performance and teamwork.

Customer Service Associate- Voice

Flipkart
Apr 2026 - May 2026 · 1 month

Analyzed customer data to identify trends in customer satisfaction, which led to a 10% increase in customer satisfaction scores.
Identified and resolved a customer service issue that was causing customers to leave the site without completing their purchases, resulting in a 5% increase in customer retention rates.
Communicated with consumers for 5-6 hours daily, resulting in a 10% increase in customer satisfaction.

Associate

HGS
Mar 2020 - May 2020 · 2 months

Increased sales of insurance policies by 10% by pitching policies to potential customers, learning effective communication and sales techniques, and gaining a deep understanding of Bharti AXA General Insurance policies.

In-plant Training

B.E.S.T Undertaking, Mumbai
May 2017 - Jun 2017 · 1 month

Completed a month-long internship at B.E.S.T Undertaking, Mumbai, gaining hands-on experience in installing and maintaining electrical and telecommunications systems.

Content Creator

Facebook
Jan 2020

Created and managed social media campaigns for e-commerce products, resulting in a 10% increase in website traffic and a 5% increase in sales.
Curated and delivered a daily digest of 2-3 insightful videos.

Skills

Data Analysis Professional Microsoft Excel Python SQL Database Data Representation Digital Marketing & Sales Content Creation Power BI MySQL Statistics Data Wrangling Data Transformation Data Cleaning Digital Marketing
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