Mohannad Ibrahimi

Mohannad Ibrahimi

Account Representative
Canada

نبذة عني

Self-starter with excellent analytical skills, technical and problem-solving skills. I enjoy investing, interpreting and analyzing data sets to generating actionable insights for making data driven decisions. I possess s…

الخبرة

Account Representative

Desjardins
Nov 2019 - حتى الآن · 6 سنوات 8 أشهر

● Created monthly sales commission report and dashboard for all representatives based on the ongoing rates
● Implemented process improvement strategy to prevent cancellations due to non-compliance resulting in 23% increase in retention & improved client communications.
● Worked in customer focused culture, aimed at improving customer experience, handling over 30-40 clients each day
● Trained new representative on using the sales and billing system, assisting with claims and resolving underwriting issues
● Created documentation of risk evaluations and coverage provided, ensuring adherence to company best practices
● Resolved complex policyholder issues especially related to payments & non-compliance, in coordination with Finance, Billing, Claims & Underwriting departments.

Account Representative

Desjardins Insurance

Created monthly sales commission report and dashboard for all representatives based on the ongoing rates.
Implemented process improvement strategy to prevent cancellations due to non-compliance resulting in 23% increase in retention & improved client communications.
Worked in customer focused culture, aimed at improving customer experience, handling over 30-40 clients each day.
Trained new representative on using the sales and billing system, assisting with claims and resolving underwriting issues.
Created documentation of risk evaluations and coverage provided, ensuring adherence to company best practices.
Resolved complex policyholder issues especially related to payments & non-compliance, in coordination with Finance, Billing, Claims & Underwriting departments.

Marketing Analyst

Al Salaam

Built and maintained reports, dashboards & visualizations to support senior leadership’s strategic decision-making process.
Conducted market analysis and research to identify market trends and account opportunities & scope for business expansion.
Developed new candidate acquisition strategy in the B2B segment, leading to over 18% growth in total registrations.
Participated in meetings, in collaboration with other departments to understand client requirements and provided solutions.
Monitored financial progress of engagements, maintained status report of transactions, funds received and account balances.

المهارات

توجيه الحسابات مبيعات الشركات للشركات توسع الأعمال دعم العملاء تقييم البيانات إكسل مبيعات خارجية إدارة الفعاليات مبيعات التجزئة قاعدة بيانات SQL استراتيجيات الاتصال تسجيل البيانات تمثيل البيانات الاتصال البارد باور بي آي تحسين الوقت خبرة المبيعات Business Intelligence Process Improvement Retention Data Cleaning Microsoft Office MS Excel Microsoft PowerPoint Pivot Tables VLOOKUP XLOOKUP Power Query Relational Database SQL PostgreSQL Tableau Salesforce CRM Software Google Analytics Google Workspace Google Sheets HTML CSS JavaScript JSON RESTAPI Analytical Skills Technical Skills Problem-Solving Skills Communication Skills Organizational Skills
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