Self-starter with excellent analytical skills, technical and problem-solving skills. I enjoy investing, interpreting and analyzing data sets to generating actionable insights for making data driven decisions. I possess s…
Self-starter with excellent analytical skills, technical and problem-solving skills. I enjoy investing, interpreting and analyzing data sets to generating actionable insights for making data driven decisions. I possess strong communication skills, organizational skills and am passionate about learning new technologies.
● Created monthly sales commission report and dashboard for all representatives based on the ongoing rates
● Implemented process improvement strategy to prevent cancellations due to non-compliance resulting in 23% increase in retention & improved client communications.
● Worked in customer focused culture, aimed at improving customer experience, handling over 30-40 clients each day
● Trained new representative on using the sales and billing system, assisting with claims and resolving underwriting issues
● Created documentation of risk evaluations and coverage provided, ensuring adherence to company best practices
● Resolved complex policyholder issues especially related to payments & non-compliance, in coordination with Finance, Billing, Claims & Underwriting departments.
<p>Created monthly sales commission report and dashboard for all representatives based on the ongoing rates.<br>
Implemented process improvement strategy to prevent cancellations due to non-compliance resulting in 23% increase in retention & improved client communications.<br>
Worked in customer focused culture, aimed at improving customer experience, handling over 30-40 clients each day.<br>
Trained new representative on using the sales and billing system, assisting with claims and resolving underwriting issues.<br>
Created documentation of risk evaluations and coverage provided, ensuring adherence to company best practices.<br>
Resolved complex policyholder issues especially related to payments & non-compliance, in coordination with Finance, Billing, Claims & Underwriting departments.</p>
<p>Built and maintained reports, dashboards & visualizations to support senior leadership’s strategic decision-making process.<br>
Conducted market analysis and research to identify market trends and account opportunities & scope for business expansion.<br>
Developed new candidate acquisition strategy in the B2B segment, leading to over 18% growth in total registrations.<br>
Participated in meetings, in collaboration with other departments to understand client requirements and provided solutions.<br>
Monitored financial progress of engagements, maintained status report of transactions, funds received and account balances.</p>
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