نبذة عني
Customer service professional with hands-on experience handling customer enquiries, onboarding, follow-up, and issue resolution across digital channels (email, WhatsApp, chat). Background running customer communication f…
Customer service professional with hands-on experience handling customer enquiries, onboarding, follow-up, and issue resolution across digital channels (email, WhatsApp, chat). Background running customer communication for a digital services business, coordinating requests from first enquiry through delivery. Comfortable working independently and keeping a calm, clear line of communication with customers under real workload. Currently building cloud computing knowledge through Huawei training.
الخبرة
Customer Relations
<p>Handle customer enquiries about services, pricing, and project requirements, responding clearly and professionally across email and WhatsApp.</p><p> Follow up with prospects and existing customers to move requests forward and confirm satisfaction after delivery.</p><p> Identify what a customer actually needs and match it to the right service, rather than pushing a fixed script.</p><p> Manage customer requests end-to-end — from first enquiry through to project completion — coordinating with the delivery side of the business.</p><p> Handle revisions, concerns, and complaints directly with customers, aiming to resolve issues on first contact where possible.</p><p> Maintain customer relationships that lead to repeat business, working without close supervision.</p>
Digital Product Builder / Founder
<p>Built and deployed websites for hospitality and ministry clients, including hotels, guest houses, and churches, through Gabbyhemlsman International Limited.<br>
Founded and led TICAN, a cryptocurrency and blockchain payment project, as Founder & CEO — covering product direction, team coordination, and community outreach; later listed on the P2B2B exchange.<br>
Built and manage Quotiflo, a quoting and invoicing SaaS platform for freelancers and agencies (quotiflo.com), including the full product build and an AppSumo marketplace submission.<br>
Built and manage Inactify, an AI platform that identifies and re-engages dormant local businesses, running outreach campaigns to restaurants, salons, and gyms.<br>
Rebuilt the Bread of Life devotional app as a progressive web app with an admin panel, and continue authoring its daily devotional content.</p>