Gabriel Edigheji

Gabriel Edigheji

Customer Service Representative
Nigeria
English

About Me

Customer service professional with hands-on experience handling customer enquiries, onboarding, follow-up, and issue resolution across digital channels (email, WhatsApp, chat). Background running customer communication f…

Experience

Customer Relations

Gabbyhemlsman International Limited · Lagos, Nigeria
Jan 2018 - Present · 8 years 9 months

<p>Handle customer enquiries about services, pricing, and project requirements, responding clearly and professionally across email and WhatsApp.</p><p> Follow up with prospects and existing customers to move requests forward and confirm satisfaction after delivery.</p><p> Identify what a customer actually needs and match it to the right service, rather than pushing a fixed script.</p><p> Manage customer requests end-to-end — from first enquiry through to project completion — coordinating with the delivery side of the business.</p><p> Handle revisions, concerns, and complaints directly with customers, aiming to resolve issues on first contact where possible.</p><p> Maintain customer relationships that lead to repeat business, working without close supervision.</p>

Digital Product Builder / Founder

Gabbyhemlsman International Limited
Jan 2018

<p>Built and deployed websites for hospitality and ministry clients, including hotels, guest houses, and churches, through Gabbyhemlsman International Limited.<br>
Founded and led TICAN, a cryptocurrency and blockchain payment project, as Founder & CEO — covering product direction, team coordination, and community outreach; later listed on the P2B2B exchange.<br>
Built and manage Quotiflo, a quoting and invoicing SaaS platform for freelancers and agencies (quotiflo.com), including the full product build and an AppSumo marketplace submission.<br>
Built and manage Inactify, an AI platform that identifies and re-engages dormant local businesses, running outreach campaigns to restaurants, salons, and gyms.<br>
Rebuilt the Bread of Life devotional app as a progressive web app with an admin panel, and continue authoring its daily devotional content.</p>

Skills

Customer Communication Enquiry & Complaint Resolution Email Support Chat Support WhatsApp Support Customer Onboarding Follow-Up & Retention CRM Customer Records Problem Solving Google Workspace Microsoft Office Time Management
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