Dave Waddling

Dave Waddling

Senior System Architect
Canada
English
متاح الآن
Contract Hybrid

نبذة عني

Led cross-functional teams through end-to-end delivery of complex digital projects, developing initial requirements, and coordinating across 40+ divisions to bring a single point of entry complaints system for the City o…

الخبرة

Senior Systems Integrator 311

City of Toronto · Toronto , Ontario , Canada
Jun 2024 - Jun 2025 · 1 سنة

<p>Developed initial requirements and intake mechanisms for a single-entry-point complaints system spanning 40+ city divisions.</p><p> Set up Jira and Confluence structures (Epics, User Stories, Tasks) to support Agile delivery.</p><p> Acted as technology subject matter expert for the Customer Experience Division.</p><p> Bridged design and technical teams while conducting stakeholder interviews across dozens of divisions to shape business requirements.</p><p> Managed project budgets.</p><p> Managed contract negotiations.</p><p> Developed business case development.</p><p> Developed RFI, RFQ, and RFP documentation for ongoing technical development of the 311 service.</p><p> Supported successful implementation of Salesforce solutions across concurrent capital projects.</p>

Senior Manager, Operational Effectiveness

Simplii Financial · Toronto , Ontario , Canada
Jul 2020 - Feb 2023 · 2 سنوات 7 أشهر

<p>Led a team of four managing mortgage lead allocation.</p><p> Built an automated Power Automate solution to replace manual, repetitive lead assignment.</p><p> Saved roughly $250,000 per year.</p><p> Reduced processing time from days to minutes.</p><p> Contributed to 50% year-on-year mortgage growth.</p><p> Conceptualised, programmed, and implemented an automated document translation solution to meet new federal French-language service requirements.</p><p> Generated over $10,000 in monthly savings.</p><p> Reduced translation turnaround from weeks to minutes.</p><p> Adopted as a proof of concept across CIBC.</p><p> Managed onboarding of a new first-contact vendor.</p><p> Updated automation workflows.</p><p> Oversaw vendor billing.</p><p> Oversaw resourcing.</p><p> Oversaw process alignment.</p><p> Contributed to a 50% increase in mortgage business through better-qualified, promptly contacted leads.</p>

IT Operations Manager (Release Manager)

TD Financial · Toronto , Ontario , Canada
Dec 2018 - Jan 2020 · 1 سنة 1 شهر

<p>Coordinated releases across PAT, PROD, and DR environments for Wealth & Securities applications.</p><p> Managed risks and resolved issues affecting scope, schedule, and quality.</p><p> Ensured appropriate sign-offs and adherence to established change management processes across all releases.</p><p> Presented to the Change Advisory Board.</p><p> Participated in Scrum meetings to review scope, identify roadblocks, and justify changes.</p><p> Maintained stakeholder confidence in delivery timelines and release quality.</p><p> Secured and managed resources to ensure deployments occurred according to plan.</p><p> Supported consistent, on-schedule release delivery across multiple lines of business.</p>

Information Technology Architect

Ontario Federation of Indigenous Friendship Centres (OFIFC), Toronto, Canada · Toronto , Ontario , Canada
Oct 2016 - Dec 2017 · 1 سنة 2 أشهر

<p>Acted as product owner for the organisation's web-based reporting tool.</p><p> Redesigned the user interface after identifying poor usability was driving delayed, last-minute reporting.</p><p> Increased user satisfaction.</p><p> Reduced support calls.</p><p> Lowered server load each quarter.</p><p> Held a vendor accountable for QA testing and regression checks after a project blew out from six months to four years with spiralling costs.</p><p> Helped the organisation ultimately switch vendors.</p><p> Resulted in improved features, stability, and lower ongoing development cost.</p><p> Created a risk assessment with a heat map highlighting legal and reputational risks following IT security vulnerabilities.</p><p> Provided management with clear documentation of risk exposure.</p><p> Brought in a new vendor to improve security.</p>

Solutions Architect

National Collective of Independent Women's Refuges Inc. · Wellington City , Wellington , New Zealand
Apr 2012 - Jun 2014 · 2 سنوات 1 شهر

<p>Proposed a SaaS-based infrastructure solution to replace 26 standalone MSSQL servers holding sensitive data on abuse survivors.</p><p> Reduced risk and staff workload.</p><p> Performed an audit and gap analysis to fully understand the organisation's technology challenges.</p><p> Informed a next-generation solution design that reduced overhead by removing on-site infrastructure.</p><p> Presented the proposed solution and feature set to the wider team.</p><p> The organisation moved all data to the cloud, ultimately implemented via a government-provided platform.</p>

المشاريع

Automated Translation System

CIBC
المدة : 23-Nov-2020 - 09-Jan-2023

<p>Conceptualised, programmed, and implemented an automated document translation solution to meet new federal French-language service requirements. - Generated over $10,000 in monthly savings and reduced translation turnaround from weeks to minutes; adopted as a proof of concept across CIBC.</p><p></p>

المهارات

تقارير النشاط حلول الذكاء الاصطناعي الذكاء الصناعي الذكاء الاصطناعي (AI) End-to-end digital delivery leadership Agile Stakeholder management Vendor management Scoping Budgeting Business case development People leadership Resourcing Mentoring Coaching Risk management Continuous improvement Salesforce Administration SDLC Project Management Office Agile Methodologies IT Strategy AI Workflow Integration Process Management IT Architecture Planning Microsoft Power Automate Salesforce ServiceNow Change Management Business Case Preparation Project Management Team Management Release Management Planview UI/UX Agile Project Management Business Process SaaS Development Cloud Computing Solutions Architecture Business Requirements Documentation Jira Confluence
الإبلاغ عن هذا الملف الشخصي؟