نبذة عني
Information Technology Data Analyst with vast knowledge in Project Management, research methodologies, big data visualization and manipulation to produce insight using analytics and business intelligence to enhance decis…
Information Technology Data Analyst with vast knowledge in Project Management, research methodologies, big data visualization and manipulation to produce insight using analytics and business intelligence to enhance decision making opportunities.
الخبرة
Senior Decision Support Performance Advisor
<p>Provide leadership regarding data requirements and anticipate information needs for managers<br>
Develop processes to access, manage, analyze, interpret and present data that meets reporting requirements<br>
Create and maintain information dashboards that track metrics and KPIs<br>
Ensuring the reliability and integrity of the databases/data mart<br>
Report creation and identify integrity/control issues<br>
Manage all clinical and statistical data needs in collaboration with their assigned clinical programs</p>
Senior Decision Support Performance Advisor
• Provide leadership regarding data requirements and anticipate information needs for managers
• Develop processes to access, manage, analyze, interpret and present data that meets reporting requirements.
• Create and maintain information dashboards that track metrics and KPIs
• Ensuring the reliability and integrity of the databases/data mart,
• Report creation and identify integrity/control issues
• Manage all clinical and statistical data needs in collaboration with their assigned clinical programs.
Information Technology Client Analyst
<p>Performed application / helpdesk support, SWOT analysis, strategic planning & technological requirements for over 500 clients<br>
Assisted with budget tracking, billing, quality assurance, validating requirements and project scheduling<br>
Prepared progress reports, analysis, and deliverables such as modeling diagrams for presentations<br>
Worked as a liaison between team members, developers, vendors and end users as needed to provide timely problem resolution<br>
Performed project/business analyst lead roles for IT implementations of new systems and devices by scheduling, delegating tasks and providing supervision to ensure timely and effective execution of projects<br>
Performed software and hardware testing before integration<br>
Developed comprehensive documentation and instructional procedures for software/hardware deployment, configurations, testing and training<br>
Created and deployed application packages and network settings over the WAN or VPN using SCCM and LanSweeper<br>
Provided support for financial applications, CRM applications, MS office suite applications including MS Project and advanced Excel functions (Macros, VBA, VLOOKUP and Pivot Tables)</p>
Network and Project Manager (Volunteer Position)
<p>Prepared cost analysis, budgets, project milestones, risk analysis and monitoring KPI metrics<br>
Provided technical documentation and scheduling of all projects including forecasting and vendor management</p>
Computer Support Analyst
<p>Provided IT support for students accessing online resources<br>
Developed, analyzed and maintained workflow process for laptop testing and upgrades while adhering to company’s policies and standards<br>
Executed maintenance procedures for hardware products to ensure efficiency for users</p>
Computer Client Analyst (Co-Op)
<p>Performed technical helpdesk support for City staff<br>
Troubleshot networking issues with client-server connections<br>
Troubleshot and repaired electronic devices such as Laptops, Desktops, Smart Boards, Projectors, Sound system, Printers, Photocopiers, Scanners, and other devices</p>
Technical Support Analyst
<p>Replaced defective parts for customers<br>
Resolved incoming calls from HP customers<br>
Assisted onsite technician with detailed procedure support<br>
Insured proper documentation and completeness of cases</p>