Information Technology Data Analyst with vast knowledge in Project Management, research methodologies, big data visualization and manipulation to produce insight using analytics and business intelligence to enhance decis…
Information Technology Data Analyst with vast knowledge in Project Management, research methodologies, big data visualization and manipulation to produce insight using analytics and business intelligence to enhance decision making opportunities.
Provide leadership regarding data requirements and anticipate information needs for managers
Develop processes to access, manage, analyze, interpret and present data that meets reporting requirements
Create and maintain information dashboards that track metrics and KPIs
Ensuring the reliability and integrity of the databases/data mart
Report creation and identify integrity/control issues
Manage all clinical and statistical data needs in collaboration with their assigned clinical programs
• Provide leadership regarding data requirements and anticipate information needs for managers
• Develop processes to access, manage, analyze, interpret and present data that meets reporting requirements.
• Create and maintain information dashboards that track metrics and KPIs
• Ensuring the reliability and integrity of the databases/data mart,
• Report creation and identify integrity/control issues
• Manage all clinical and statistical data needs in collaboration with their assigned clinical programs.
Performed application / helpdesk support, SWOT analysis, strategic planning & technological requirements for over 500 clients
Assisted with budget tracking, billing, quality assurance, validating requirements and project scheduling
Prepared progress reports, analysis, and deliverables such as modeling diagrams for presentations
Worked as a liaison between team members, developers, vendors and end users as needed to provide timely problem resolution
Performed project/business analyst lead roles for IT implementations of new systems and devices by scheduling, delegating tasks and providing supervision to ensure timely and effective execution of projects
Performed software and hardware testing before integration
Developed comprehensive documentation and instructional procedures for software/hardware deployment, configurations, testing and training
Created and deployed application packages and network settings over the WAN or VPN using SCCM and LanSweeper
Provided support for financial applications, CRM applications, MS office suite applications including MS Project and advanced Excel functions (Macros, VBA, VLOOKUP and Pivot Tables)
Prepared cost analysis, budgets, project milestones, risk analysis and monitoring KPI metrics
Provided technical documentation and scheduling of all projects including forecasting and vendor management
Provided IT support for students accessing online resources
Developed, analyzed and maintained workflow process for laptop testing and upgrades while adhering to company’s policies and standards
Executed maintenance procedures for hardware products to ensure efficiency for users
Performed technical helpdesk support for City staff
Troubleshot networking issues with client-server connections
Troubleshot and repaired electronic devices such as Laptops, Desktops, Smart Boards, Projectors, Sound system, Printers, Photocopiers, Scanners, and other devices
Replaced defective parts for customers
Resolved incoming calls from HP customers
Assisted onsite technician with detailed procedure support
Insured proper documentation and completeness of cases
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