Adel Fahmy

Improved customer satisfaction by answering Arabic and English queries on Social Media.
Reduced support delays by resolving chat and email issues promptly.
Delivered clearer resolutions through accurate case handling and helpful follow-ups.

Improved guest experience by delivering Spanish and Italian tours with Sanabel Almotaz Tours in Egypt. Strengthened journey satisfaction by handling translations and practical guidance during tours. Facilitated effective communication by providing timely translation support for visits.

Handled customer and technical support calls and chat for Netflix at Teleperformance Portugal.
Answered Arabic customer questions using knowledge base and troubleshooting steps.
Resolved account and service issues by coordinating with support systems and teams.

Coordinated bilingual email support for booking.com customers in Italian and English.
Managed outbound call follow-ups to resolve customer issues in Italian and English.
Owned back-office case handling while applying booking.com support standards.

Improved Italian customer experiences by managing calls and email support promptly.
Drove sales conversations forward while resolving support needs for Italian customers.
Strengthened hiring outcomes by screening Italian-speaking candidates for recruitment.

Provided customer and technical support for Xbox via inbound calls and emails.
Diagnosed Xbox hardware issues and coordinated next troubleshooting steps with customers.
Owned billing support by investigating charges and resolving account discrepancies.