Adel Fahmy

<p>Improved customer satisfaction by answering Arabic and English queries on Social Media.<br>
Reduced support delays by resolving chat and email issues promptly.<br>
Delivered clearer resolutions through accurate case handling and helpful follow-ups.</p>

<p>Improved guest experience by delivering Spanish and Italian tours with Sanabel Almotaz Tours in Egypt.</p><p> Strengthened journey satisfaction by handling translations and practical guidance during tours.</p><p> Facilitated effective communication by providing timely translation support for visits.</p>

<p>Handled customer and technical support calls and chat for Netflix at Teleperformance Portugal.<br>
Answered Arabic customer questions using knowledge base and troubleshooting steps.<br>
Resolved account and service issues by coordinating with support systems and teams.</p>

<p>Coordinated bilingual email support for booking.com customers in Italian and English.<br>
Managed outbound call follow-ups to resolve customer issues in Italian and English.<br>
Owned back-office case handling while applying booking.com support standards.</p>

<p>Improved Italian customer experiences by managing calls and email support promptly.<br>
Drove sales conversations forward while resolving support needs for Italian customers.<br>
Strengthened hiring outcomes by screening Italian-speaking candidates for recruitment.</p>

<p>Provided customer and technical support for Xbox via inbound calls and emails.<br>
Diagnosed Xbox hardware issues and coordinated next troubleshooting steps with customers.<br>
Owned billing support by investigating charges and resolving account discrepancies.</p>