Big Data Analyst with experience in monitoring services and alerting the concern team on AWS. Also experienced in QA analysis, customer support coordination, and assistant management roles across Systems Ltd., Mindbridge…
Big Data Analyst with experience in monitoring services and alerting the concern team on AWS. Also experienced in QA analysis, customer support coordination, and assistant management roles across Systems Ltd., Mindbridge, Shaheen Construction Co., and Nicaas College.
Currently, I am working on project Regeneron Pharmaceuticals as a BigData Analyst in Alert & Monitoring Team on AWS (Amazon Workspace) and have experience in following tools Apache Nifi Ingestion, Apache Ambari, EC2, Hive, Spark, EKS Clusters, HDFS, S3, MAWAA, Lambda, ETL, Zookepeer, Yarn, EMR, Redshift, Superset, New Relic, Service Now, ThirdEye, Cloudwatch, Fusion, Athena, DQ, Apache Airflow.
Responsible for the testing phase of the production process to ensure that final products meet company standards
Working in Freshchat
Working in Zendesk
Working in Zopium
Working in BE
Working in Slack
Working in Playvox
Identifying whether production are functional
Identifying whether production are reliable
Identifying whether production meet the end user's expectations
Coaching agents on their mistakes
Making sure agents won’t repeat those mistakes
Handling customer complaints
Resolving issues that employees are not authorized to handle on their own
Dealing with schedule changes
Dealing with employee call-ins
Dealing with other staffing issues
Filling in for absent employees as needed to ensure smooth operation of the business
Ensuring company policies are followed
Optimizing profits by controlling costs
Hiring new employees
Training new employees
Developing new employees
Resolving customer issues to their overall satisfaction
Receiving and maintaining client payments utilizing QuickBooks
Maintaining good communication between department heads and care staff
Attending board meetings
Synchronizing interdepartmental functions
Testing phase of the production process to ensure final products meet company standards
Identifying whether production are functional, reliable, and meet the end user's expectations
Coaching the agents on their mistakes and ensuring they won’t repeat those mistakes
Handling customer complaints and resolving issues that employees are not authorized to handle on their own
Dealing with schedule changes, employee call-ins, and other staffing issues
Optimizing profits by controlling costs, hiring, training, and developing new employees
Resolving customer issues to their overall satisfaction
Receive and maintain client payments utilizing QuickBooks
Maintain good communication between department heads and care staff by attending board meetings and synchronizing interdepartmental functions
Monitoring services
Alerting the concern team on AWS
Working with Airflow
Working with Ambari
Working with Nifi
Working with ServiceNow
Working with Snow
Working with Fusion
Working with ThirdEye
Working with S3
Working with DQ
Monitoring services and alerting the concern team on AWS
Experience in Airflow, Ambari, Nifi, ServiceNow, Snow, fusion, ThirdEye, S3, DQ
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