Big Data Analyst with experience in monitoring services and alerting the concern team on AWS. Also experienced in QA analysis, customer support coordination, and assistant management roles across Systems Ltd., Mindbridge…
Big Data Analyst with experience in monitoring services and alerting the concern team on AWS. Also experienced in QA analysis, customer support coordination, and assistant management roles across Systems Ltd., Mindbridge, Shaheen Construction Co., and Nicaas College.
Currently, I am working on project Regeneron Pharmaceuticals as a BigData Analyst in Alert & Monitoring Team on AWS (Amazon Workspace) and have experience in following tools Apache Nifi Ingestion, Apache Ambari, EC2, Hive, Spark, EKS Clusters, HDFS, S3, MAWAA, Lambda, ETL, Zookepeer, Yarn, EMR, Redshift, Superset, New Relic, Service Now, ThirdEye, Cloudwatch, Fusion, Athena, DQ, Apache Airflow.
<p>Responsible for the testing phase of the production process to ensure that final products meet company standards<br>
Working in Freshchat<br>
Working in Zendesk<br>
Working in Zopium<br>
Working in BE<br>
Working in Slack<br>
Working in Playvox<br>
Identifying whether production are functional<br>
Identifying whether production are reliable<br>
Identifying whether production meet the end user's expectations<br>
Coaching agents on their mistakes<br>
Making sure agents won’t repeat those mistakes</p>
<p>Handling customer complaints<br>
Resolving issues that employees are not authorized to handle on their own<br>
Dealing with schedule changes<br>
Dealing with employee call-ins<br>
Dealing with other staffing issues<br>
Filling in for absent employees as needed to ensure smooth operation of the business<br>
Ensuring company policies are followed<br>
Optimizing profits by controlling costs<br>
Hiring new employees<br>
Training new employees<br>
Developing new employees<br>
Resolving customer issues to their overall satisfaction</p>
<p>Receiving and maintaining client payments utilizing QuickBooks<br>
Maintaining good communication between department heads and care staff<br>
Attending board meetings<br>
Synchronizing interdepartmental functions</p>
Testing phase of the production process to ensure final products meet company standards
Identifying whether production are functional, reliable, and meet the end user's expectations
Coaching the agents on their mistakes and ensuring they won’t repeat those mistakes
Handling customer complaints and resolving issues that employees are not authorized to handle on their own
Dealing with schedule changes, employee call-ins, and other staffing issues
Optimizing profits by controlling costs, hiring, training, and developing new employees
Resolving customer issues to their overall satisfaction
Receive and maintain client payments utilizing QuickBooks
Maintain good communication between department heads and care staff by attending board meetings and synchronizing interdepartmental functions
<p>Monitoring services<br>
Alerting the concern team on AWS<br>
Working with Airflow<br>
Working with Ambari<br>
Working with Nifi<br>
Working with ServiceNow<br>
Working with Snow<br>
Working with Fusion<br>
Working with ThirdEye<br>
Working with S3<br>
Working with DQ</p>
Monitoring services and alerting the concern team on AWS
Experience in Airflow, Ambari, Nifi, ServiceNow, Snow, fusion, ThirdEye, S3, DQ
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