وظيفة في Support Issues في عمان

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. Act internally as a customer advocat المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

خبرة 2-3 سنوات في مجال الشبكات أمر لا بد منه (الإضافة ليست ميزة) معرفة ممتازة في دعم مكتب المساعدة. معرفة ممتازة في التبديل والتوجيه مع بائعين مختلفين مثل Cisco وHP وJuniper... معرفة ممتازة بخوادم Windows وإدارة المستخدمين عبر الدليل النشط وبناء الأمان من خلال إدارة سياسة المجموعة. إ المزيد...

Providing 1st and 2nd line support to all the IT systems and services provided and used by Careem including Call Center. Log and track all incidents via the ITSM tool (Jira) and follow the incident management process. Working on escalated Incidents from the IT Service Desk and ensu المزيد...

Diagnose, troubleshoot and repair technical issues. Log, prioritize and manage several issues at once. Track issues and respond in good and reasonable timing. Communicate with internal HW/SW teams either via phone or email to Diagnose and fix the issues. Prepare RCA and CRF f المزيد...

Resolve operational problems within the defined schedules and service level agreements. Analyze root causes of operational malfunctions and provide resolutions. Handle escalated issues and follow-up on outstanding issues promptly. Develop preventive measures and document issue re المزيد...

Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to res المزيد...

Be the face of unifonic when customers/partners experience issues or need something from the company. Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc. Liaise with internal teams or suppliers to escalate and solve issues. D المزيد...

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem.

- تقديم خدمات الدعم واستكشاف الأخطاء وإصلاحها لعملاء تخطيط موارد المؤسسات (ERP) لدينا. - على دراية بوحدات تخطيط موارد المؤسسات (ERP) الأساسية للمبيعات والشراء والمخزون والمحاسبة. - العمل بشكل وثيق مع الفريق لفهم وظائف برنامج تخطيط موارد المؤسسات (ERP) وتحديد المشكلات. - توفير مستوى ع المزيد...

Implement minor physical repairs to all needed IT equipment, Work on minor bug fixes, and solve software issues. Support physical elements of remote repair as needed. Provide escalation support for the MSP for onsite equipment issues and other issues requiring knowledge of CRDF المزيد...

The ideal candidate will be responsible for fixing technical issues for our clients. You will support the client by acting as a liaison between the client and other internal teams. The ability to understand how to install and structure computer equipment and devices. Responsibilit المزيد...

Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Troubleshoot and resolve issues with software or hardware. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Sup المزيد...

Working with customers to understand their technical issues and prioritize their top tickets in rank order Providing escalation communications for customers on existing or new top tickets (e.g., showstoppers) For those top tickets, providing a higher level of insight for customers المزيد...

Be responsible of troubleshooting and fixing technical issues that may be raised by the business relating to any of the digital products in production environment Act as internal technical expert for the application portfolio and work within the team responsible for ongoing mainten المزيد...

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance. Responsibilities Proactively handling es المزيد...

Works with the Academy management/Project & course managers/Business development team in identifying resourcing needs/gaps and responsible for closing any resourcing gaps across the region and across subject matter expertise. Expands network across the region to widen the Acade المزيد...

Outsource \ Onsite at the customer's site (Amman\Madaba Bridge) Responding to client support requests. Contacting clients to find out the nature of the problem. Following up with international vendors over phone to fix technical issues. Troubleshooting hardware and software المزيد...

Implement minor physical repairs to all needed IT equipment, Work on minor bug fixes, and solve software issues. Support physical elements of remote repair as needed. Provide escalation support for the MSP for onsite equipment issues and other issues requiring knowledge of CRDF Gl المزيد...

Supporting the firms finance systems and ensuring its smooth operation across the finance function and wider business. Assist with testing the system during the upgrades and reporting issues to the hosting centres or vendors. Ensuring adequate support levels are provided to users المزيد...