Unifonic

Manage a portfolio of accounts to achieve long-term success Develop positive relationships with clients Act as the point of contact and handle customers’ individual needs Generate new business using existing and potential customer networks Resolve conflicts and provide sol المزيد...

Manage infrastructure, network, and technical application issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible. Reproduce technical issues to determine the root cause of the problem and to find workarounds المزيد...

Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection. Be the point of contact for “conversation cloud services this means being the support subject matter expert and المزيد...

Conduct product features research activities that would cover getting more insights about features details from similar available products or hunting available dataset, or even researching available open-source options or providers. Products Competition Analysis, covering both comp المزيد...

Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection. Execute day-to-day operations that are related to the company’s products and services including but not limited to المزيد...

Resolve operational problems within the defined schedules and service level agreements. Analyze root causes of operational malfunctions and provide resolutions. Handle escalated issues and follow-up on outstanding issues promptly. Develop preventive measures and document issue re المزيد...

Develop a culture of customer service. Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry. Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfacti المزيد...

Be the face of unifonic when customers/partners experience issues or need something from the company. Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc. Liaise with internal teams or suppliers to escalate and solve issues. D المزيد...

Write well designed, testable, efficient code by using best software development practices Create website layout/user interface by using standard HTML/CSS practices Integrate data from various back-end services and databases Gather and refine specifications and requirements based المزيد...

Develop cost estimates and coordinate proposals for assigned estimating projects. Provide area specific forecasts and report projects status. Manage multiple bids and perform as liaison between estimating team and VP. Revise estimates and implement required changes. Maintain cli المزيد...

Build and manage a rich content calendar that attracts qualified audiences including blog posts, infographics, webinars, etc. Grow new marketing-qualified leads by converting website traffic through calls to action, landing pages, and lead generation content. Develop the target au المزيد...

Writing efficient code Creating websites/a website using standard HTML/CSS practices Working closely with web designers and programmers to produce the website Constant communication with other colleagues in the business to develop and deploy their content – and ensuring the المزيد...

About the job Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionising the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to del المزيد...

Setup and enhance CI (Continuous Integration) and CD (Continuous Deployment). Configure the company's products to meet the functional requirements including the configuration of functional areas and technical areas (e.g. integration interfaces, integration maps, web services, t المزيد...

Execute day to day operations that are related to the company s products and services including but not limited to reports, monitoring projects performance, issue tracking. Provide in depth training in areas of expertise, general product knowledge, and integration. Ensure the avai المزيد...

Produce, modify, and maintain company landing pages and websites. Translate design wireframes to actual code that will produce the visual elements of the application, taking into consideration multi browser/cross device compatibility and performance. Create new microsites, landing المزيد...

Analyze support operational processes and recommend improvements. Analyze transactional data to align with knowledge improvement, TNA, FAQs, Best practices. Work closely with different departments to assist support agents operation. Team scheduling and staffing recommendations ba المزيد...

Hands-on 7+ years of relevant development or testing experience. Understand cloud delivery using tools such as Git, Drone CI, Argo CD, Kubernetes. Significant Test Automation skills using leading Web & Mobile tools: Selenium, Cucumber, Appium, SoapUI, or others. Experience wi المزيد...

Recruit and hire exceptional engineering talent and facilitate the onboarding of new team members Work with other engineering teams to identify and anticipate changing requirements and opportunities to improve the development environment Work with product managers designers and المزيد...

Build and maintain solutions that scale Serving millions of users every day Contribute to building and maintaining the policies procedures and technical assets in the company s cloud infrastructure Support various teams with a technical vision in the core areas of interest for t المزيد...