وظيفة في Support Issues في عمان

Work with IT Service Desk and Application Development teams to quickly identify and resolve production issues impacting our internal teams or external coach & client population. Maintain documentation for recurring support issues in Confluence for future needs. 40% Proactively المزيد...

Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Track computer system issues through to resolution, within agreed time limits Properly escalate unresolved issues to appro المزيد...

Diagnose, troubleshoot and repair technical issues. Log, prioritize and manage several issues at once. Track issues and respond in good and reasonable timing. Communicate with internal HW/SW teams either via phone or email to Diagnose and fix the issues. Prepare RCA and CRF f المزيد...

Prioritize, monitor, work and track incoming helpdesk tickets and phone calls . Provide remote or onsite service to end-users on software- and hardware-related problems. Have understanding of networking hardware in order to assist network personnel in troubleshooting issues and i المزيد...

Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems. Offering solutions that meet the needs of th المزيد...

Collaborating with network architects to design and implement functional company networks. Installing and configuring networking hardware. Creating and implementing network security measures. Managing and mentoring junior Network Engineering staff. Conducting regular network per المزيد...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immed المزيد...

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and a المزيد...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immed المزيد...

Support specialists are responsible for reviewing and solving computer network and hardware problems for a business. They can work in a variety of industries to provide general support to a company's employees, or they can work at a technology or software as a service (SaaS) co المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, customer e المزيد...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings المزيد...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. المزيد...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immed المزيد...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immed المزيد...

- مساعدة الموظفين والعملاء في حل مشكلات تكنولوجيا المعلومات. - التدريب على البرمجيات والأجهزة. - الحفاظ على تشغيل الأنظمة بسلاسة. درجة البكالوريوس أو الدبلوم في تكنولوجيا المعلومات (أو ما شابه ذلك). مطور مكدس كامل خريج جديد. مهارات تواصل وحل المشكلات رائعة. حريصة على تعلم التكنولو المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients computers via remote access. Traveling to clients office or server location. Installing new hardware, software, and networking systems. Diagnosing المزيد...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ser المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic المزيد...