Specialist FSS One Utama

• Promote the use of our products
  
• Demonstrate the use of our products
  
• Achieve sales and other targets set by the Retail / Counter / Studio Manager
  
• Provide excellent professional and personalized service to customers to increase brand loyalty
  
• Maintain the highest standard of Brand image at all times
  

• Demonstrate and promote the sale of the Brand s products.
  
• Achieve sales and other targets set by Retail / Counter / Studio Manager
  
• Report sales figures to Retail / Counter / Studio Manager and Corporate Office.
  
• Provide accurate skin profiling consultation to customers.
  
• Educate customers on product information and application.
  
• Establish and maintain excellent customer relations by providing prompt professional polite and personalised services at all times.
  
• Register maintain and update customers in Point of Sale system.
  
• Book appointments and perform makeup consultations.
  
• Follow up on customers after product purchase to ensure product satisfaction and build regular customer base.
  
• Handle customer enquiries complaints and product returns professionally and amicably.
  
• Keep abreast about product / company / store information.
  
• Actively participate in company corporate events new product launches fashion shows hotography makeup assignments etc.
  

• Actively participate in cleaning displayer units tools and testers throughout the day and more thoroughly at night to prepare for next day s business
  
• Maintain a clean and organized work area.
  
• Maintain tester units in proper schematic order.
  
• Clean or replace any broken or damaged products
  
• Maintain proper placement and condition of merchandise on counter in stock room and maintained areas.
  
• Inform management of any store maintenance issues
  
• Inform management of any Health and Safety issues which might lead to accidents
  
• Ensure availability of testers printed materials and counter supplies at all times.
  
• Merchandise and display counters according to the marketing focus of the month and as directed by superior.
  
• Maintain the highest hygiene standard at all times.
  

• Uphold the highest standard of Brand image and adhere to the Brand s grooming and uniform guidelines at all times.
  
• Ensure that only the Brand s products are used during working hours.
  

• Assist in stocking of all counter supplies and inventory on a daily basis as required
  
• Assist in merchandising and restocking all products on the floor in showcases and cabinets.
  
• Arrange for product transfer from other stores if customer wants product currently unavailable at your counter / store.
  
• Communicate low on stock and outofstock situations to Retail / Counter / Studio Manager.
  
• Assist in the proper rotation of stock
  
• Maintain accurate stock records conducts stock checks and report discrepancies to Retail / Counter / Studio Manager.
  

• Pass all skill tests set by the Brand / Company.
  
• Actively participate in all training sessions meetings and corporate events.
  
• Apply knowledge acquired from the training sessions to the counter / store.
  

• Adhere to established security procedures regarding the handling of cash and assets.
  
• Establish good working relationships with team members to maintain an amicable and harmonious working environment.
  
• Undertake all administrative duties assigned by Supervisor or Manager.
  
• Any other tasks assigned by the Supervisor or Manager from time to time.
  

Requirements

• 35 years Makeup Artistry experience
  
• Service Expertise in a Luxury / Specialty retail environment
  
• Able to communicate effectively and excellent customer service skill
  
• Able to work on shift basis and long hours
  
• 12 years Luxury Fragrance experience (Optional)
  

Benefits

• Share Commission: RM
  
• Personal Commission: RM
  
• FSS Allowance: RM200 400
  
• Annual Wage Supplement: 1 month of basic salary (upon confirmation)
  
• Free Cosmetics: RM1650/ quarterly
  
• Working Days: 5 days / week
  
• OT claim: Entitled