Junior IT Helpdesk

1. Working Location: Hai Ba Trung Hanoi

2. Job Description:

• Compiling a list of active vendors for the entire departments purchasing and support needs;
• Monitoring the life cycle of help desk tickets in order to keep it at or below SLA identifying unused or underutilized hardware for either replacement or retirement and removing/adding IT resources where possible;
• Ensuring that there is a definitive standard for any and all DC computer hardware (PC laptop printer);
• Provide engineering design and support of our Cisco TCP/IP network Environment;
• Participate in project implementation of TCP/IP LAN WAN and other networking projects;
• Provide effective engineering by demonstrating ownership and accountability for all assigned tasks and projects;
• Partner with Infrastructure Leads and third party service providers in the conception evaluation piloting engineering and operational delivery of solutions for the organization;
• Define document and adhere to technical and operational standards;
• Maintain detailed technical documentation;
• Working the night shift.
  

3. Job Requirements:

• Any combination of education and or experience within IT field or related courses;
• Working knowledge of computer hardware software and network operations and capabilities;
• Ability to detect analyze and resolve computer hardware software and network problems in a timely manner;
• Ability to provide clear and useful instruction and training;
• Must have an understanding of other IT disciplines (i.e. Telecom Datacom Messaging Server operations).
  

4. Perks:

1. Salary and Benefits

• Attractive salary and benefits (Competitive Basic Salary Lunch Allowance End of Year Bonus) and annual performance review;
• Premium Healthcare and Mental Health Care service for you 100% covered by the company;
• Extra bonus per personal events (Wedding Funeral Hospitalization Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check annual flu vaccination;
• Summer vacation (Paid days off and bonus);
• Paid leave (12 days/year).
  

2. Working Environment

• International fun and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Modern hardware No dress code Free drinks (coffee tea etc.);
• Training and career development opportunities;
• Free game room for everyone. We love board games video games PS5 ping pong football tables and VR games.
  

5. Working time:

• 5 shifts per week amounting to 40 hours arranged by the company;
• The detailed working hour is as follows: Shift: 10:00 P.M 7:00 A.M;
• Able to work on weekends and public holidays (including New Year Lunar New Year Independence Day etc.).

Remote Work :

No