IT Operations Field Services

Responsibilities :
• Review daily, weekly, and monthly dashboard services.
• Supports executive members and ensure that they receive right support from all the service providers in timely manner.
• Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery with extended teams (D&D, BRM, CTO,AMS, Tech Mgmt., SP&T).
• Prepare and share reports to ensure optimal performance and maintain records of service level agreements for business units.
• Review and provide insights with extended teams to ensure efficient maintenance and compliance to all disaster recovery plans to accomplish control and Risk Management process and procedures.
• Assist operational and technical staff to check and ensure resolution of all issues to achieve all objectives for stability and service improvement.
• Business engagement review to determine availability from all market IT services - Applications, Network, Servers, End user devices and facilities (Plants, Mixing centres).