Head of Finance

Managerial Responsibility:

-Develop systems and procedures that achieve higher cost efficiency and guest satisfaction

-Assist in developing staff through training, coaching and development on a daily basis

-Assist with daily staff briefing focusing on Positives and Negative

-Assist Executive Housekeeper in monitoring staff productivity and Guest Satisfaction

-Managing the Department in the absence of the Executive Housekeeper

-Assist with dealing with Guest request and Guest complaints in all Housekeeping areas

-Ensure that you are familiar and rooms are checked for cleanliness and supplied according to the Hotel Standard

-Assist the Executive Housekeeper in all stock take procedures and any relevant administration

-Assist the Executive Housekeeper in collating all stock take figures and ordering of new stock

-Assist with cost control in all areas and minimise wastage

Requirements

Main Duties/Responsibilities:

-Supervise and direct the daily activities of staff so as to enable the efficient and smooth operation of the department

-Implement laid down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these

-Complete room allocation work sheet

-Detailed handover for next shift

-Efficiently use and manage the inventory of supplies, linen, stationery and equipment

-Assist in monitoring and controlling consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies

-Ensure thorough and regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.

-Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.

-Monitoring staff productivity

-Assist the manager with Disciplinary Procedures

-Training Registers are completed for all training

-Report staff that is not following policies and procedures

-Ensure that all the operational standard procedures/guidelines set for all processes/activities/situations are followed (Key Control, Lost & Found etc) by all areas

-Co-ordinate the Front Office on releasing of rooms and special guest requests

-Co-ordinate the maintenance department in the area of repair & maintenance, refurbishment, renovation etc.

-Ensure that a random walk though is done daily through Guest Areas

Standard Responsibilities:

-Ensures that you work in a safe manner that does not harm or injure self or others

-To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out

-Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening

-Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained

-Continuously endeavour to improve the department s efficient operation, and knowledge of own job function