Guest Service Representative

• Handling guest arrival with pick up request and arrange the transportation.
• Assist with guest luggage as and when required.
• Give all hotel facilities information to the guest and assists them in the car.
• Inform the reception manager, concierge, or guest relation officers when VIP on their way to the hotel.
• Be present at all scheduled flight landings, assist incoming guests with baggage clearance, and direct them to transport facilities.
• Stand by at the arrival terminal for every flight arrival.
• Write all the additional instructions for guests or information about guest arrival or departure in the logbook and be transferred to each airport rep s expected arrival list.
• If the hotel s pickup is not arranged, then the Guest should be shown only to the recommended taxi or limousine.