Community Management Executive

• Reporting & helping develop internal processes

• Develop monthly reports on customer satisfaction, engagement rates, response time, escalation issues, etc

.• Collating and consistently updating brand FAQ documents. About you •Outgoing personality: sociable, articulate, positive, talkative and eager to converse with our fan base and customers

.•Writing skills: excellent use of language matched with proper customer relation

•Languages: we are looking for individuals that are able to speak, read and write both of the below languages: English and Arabic

•Social media experience: experience with the following social media channels is a must: Facebook, Twitter, Instagram. Training on different social media tools will be provided

• Willingness to work on a shift basis( Majority Night Overnight shifts): Community Management is a 24/7 job; this includes weekends, and public holidays.•Overall: great time management skills, ability to multitask, intelligent, handles pressure.•Education: Post-graduate.• Culture fit: Careem is growing at a tremendous pace on a daily basis. The team and talent we recruit are highly energetic, ambitious, hardworking, reliable, kind and unique in their own characters.