Assistant Store Manager

Job Description

Core Functional Activities:

• Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards.
• Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed.
• Assign routine and non-routine tasks and assist in the schedule preparation for the Sales staff, stock keeper and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner.
• Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction.
• Handle or assist the Store Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.
• Motivate team members and provide them with
• Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected.
• Handle the closing of the Shop in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure their delivery to the Accounting Department in compliance with company policies and security standards.

Job Requirements

Essential:

• Bachelor’s Degree
• Strong interpersonal (verbal and written) communication skills.
• Attention to details
• Good English Language (Written and spoken).
• Strong interpersonal and customer service skills required.
• Deep product knowledge.
• Knowledge about brand standards.
• Previous experience in the industry/retail is a major plus
• 2-3 years of experience holding the same role.

Desirable:

• 1-2 years in a supervisory level, experience in retail is a plus.
• Good product knowledge and understanding of store operation procedures.
• Driving and achieving results.
• Developing and Motivating Others.
• Commercial understanding
• Planning & Organizing
• Customer Focus Decision Making
• Take a documentary course