Administrative Service Specialist

Job Description

• Welcomes and answers all inquiries from customers in branch, email and via phone.
• Arranging services for customers, for example, booking appointments or arranging virtual sessions.
• Receives payments and gives out receipts for them, registering them in daily log.
• Perform general administrative tasks, such and copying and filing
• Work according to rosters which include morning, evening shifts during weekdays, and some national holidays.
• Handle customer complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines and policies
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Making sure that the customer's experience is a positive one.

Job Requirements

• Excellent command of English
• Excellent communication skills
• Demonstrates a positive, enthusiastic, friendly attitude
• Males & Females.
• Bachelor Degree
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively.
• New Cairo or Maadi resident is a must
• Knowledge of internet usage (browsing), good knowledge of Microsoft Office application.
• Ability to work under pressure.
• Flexible with Rotational hours/Rotational Days off
• Min years of exp: 2-5 years of experience with minimum 1 year as a TL in an offshore call center