GTI Lead | Help Desk | Smouha | Onsite

الإسكندرية - مصر

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 9 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Sutherland is seeking a reliable and detail-oriented person to join us as an IT Specialist/Help Desk professional. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you!

Duties and responsibilities:

Provide helpdesk support and resolve problems to the end users satisfaction.
Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
Modify configurations utilities software default settings etc. for the local workstation.
Utilize and maintain the helpdesk tracking software.
Document internal procedures.
Install and configure new workstations/laptops peripheral equipment and software.
Maintain inventory of all equipment.
Report issues to direct manager for escalation.
Manage PC setup and deployment for new employees using standard hardware images and software.
Assign users and computers to proper groups in active directory.
Perform timely workstation hardware and software upgrades as required.
Maintain information systems knowledge base
Support users on standard office system applications.
Handle suppliers communications for functional and/or technical support with regards to purchased software and hardware.
Handel infrastructure network cabling repairs data center maintains requests
Manage system users (access rights permissions).
Support a group of services (McAfee Antivirus SCCM WDS etc).
Handle the responsibility for all IT assets check inventory and Scan the assets.
Manage all printers.
Handle the responsibility for hardware issues on site (Laptops Desktops and Printers).

Qualifications :

Education:

Bachelors Degree in Communications & Electronics Engineering Computer Science Information Systems or related field.

Experience:

5 years hands-on experience in as a Helpdesk Department .
2 years hands-on experience in as a Senior Engineer Helpdesk Department (w/in a corporate infrastructure is preferred)

Language Skills:

Strong verbal and written English required

Must have a deep understanding/strong knowledge of the following:

PC/Laptop hardware and software troubleshooting diagnosis and repair
Networking CCNA N is preferable
OS MCITP Windows 10 and MCITIP infrastructure is preferable
McAfee - end point compliance & EPO server
Sentinel One - end point compliance & policy server
SCCM end point compliance & SCCM server console
Onprem versus Outlook 365 client configuration

Interpersonal Skills:

Effective negotiation & communication
Effective problem solving & analysis
Effective follow up & coordination

Additional Information :

Must be able to work onsite.

Remote Work :

Employment Type :

Full-time

Sutherland is seeking a reliable and detail-oriented person to join us as an IT Specialist/Help Desk professional. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to...

Duties and responsibilities:

Provide helpdesk support and resolve problems to the end users satisfaction.
Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
Modify configurations utilities software default settings etc. for the local workstation.
Utilize and maintain the helpdesk tracking software.
Document internal procedures.
Install and configure new workstations/laptops peripheral equipment and software.
Maintain inventory of all equipment.
Report issues to direct manager for escalation.
Manage PC setup and deployment for new employees using standard hardware images and software.
Assign users and computers to proper groups in active directory.
Perform timely workstation hardware and software upgrades as required.
Maintain information systems knowledge base
Support users on standard office system applications.
Handle suppliers communications for functional and/or technical support with regards to purchased software and hardware.
Handel infrastructure network cabling repairs data center maintains requests
Manage system users (access rights permissions).
Support a group of services (McAfee Antivirus SCCM WDS etc).
Handle the responsibility for all IT assets check inventory and Scan the assets.
Manage all printers.
Handle the responsibility for hardware issues on site (Laptops Desktops and Printers).

Qualifications :

Education:

Bachelors Degree in Communications & Electronics Engineering Computer Science Information Systems or related field.

Experience:

5 years hands-on experience in as a Helpdesk Department .
2 years hands-on experience in as a Senior Engineer Helpdesk Department (w/in a corporate infrastructure is preferred)

Language Skills:

Strong verbal and written English required

Must have a deep understanding/strong knowledge of the following:

PC/Laptop hardware and software troubleshooting diagnosis and repair
Networking CCNA N is preferable
OS MCITP Windows 10 and MCITIP infrastructure is preferable
McAfee - end point compliance & EPO server
Sentinel One - end point compliance & policy server
SCCM end point compliance & SCCM server console
Onprem versus Outlook 365 client configuration

Interpersonal Skills:

Effective negotiation & communication
Effective problem solving & analysis
Effective follow up & coordination

Additional Information :

Must be able to work onsite.

Remote Work :

Employment Type :

Full-time

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Sutherland

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