Reporting to the Airport IT Supervisor the IT Support Technician is responsible for optimizing the use of IT equipment and providing on-site assistance to the end user ensuring the maximum availability of the systems.
Responsibilities
- Ensure and manage the continuity of service of the computer network.
- Ensure the condition of the equipment by regular visits and taking corrective and preventive measures.
- Ensure data is backed up and Antivirus Definitions and security policies are being implemented.
- Maintain the computer and devices used for the enrollment and analysis of passengers.
- Ensure software installation follows current licensing rules and policies of the company.
- Escalate and report appropriately to the IT Airport Supervisor and use the Issue Tracking system to the next level of support if a problem can t be handled.
- Replace hardware components in computers as needed.
- Be able to identify and resolve basic network issues as they arise.
- Other responsibilities as assigned.
Requirements
Knowledge and Experience
- Bachelors degree in computer science or related field.
- Must be fluent in English and Kiswahili (writing and speaking).
- Two years experience using and troubleshooting problems in Windows 10 Windows Server and Linux.
- Experience in the IT field with deployed immigration controls software and hardware a plus.
- (Visual Studio) SQL Server MS Project or MS Visio a plus. Experience using biometric technologies or data mining is a plus.
- Excellent written and spoken communication skills required; strong work ethic - professionalism responsibility and proactive/problem solving; experience working with a team.