Guest experience Agent
نُشرت في :
15-08-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
We are seeking an enthusiastic and customer-focused Guest Experience Agent to join our team in Makkah Saudi Arabia. As a Guest Experience Agent you will be the face of our organization ensuring that every guest receives exceptional service from arrival to departure. Your role will be crucial in creating memorable experiences and fostering lasting relationships with our valued guests.
- Welcome guests and manage the check-in and check-out processes efficiently
- Provide personalized assistance and information to guests throughout their stay
- Handle guest inquiries requests and concerns promptly and professionally
- Collaborate with other departments to ensure seamless guest experiences
- Maintain accurate guest records and manage reservations using property management systems
- Assist with concierge services including local recommendations and booking arrangements
- Monitor and maintain cleanliness and organization in front-of-house areas
- Process payments and handle cash transactions accurately
- Uphold the highest standards of customer service and professionalism at all times
- Participate in ongoing training and development initiatives to enhance guest service skills
- Assist in emergency situations and ensure guest safety protocols are followed
Qualifications :
- Proven experience in customer service preferably in the hospitality industry
- Strong interpersonal and communication skills with the ability to interact effectively with diverse guests
- Fluency in English; proficiency in Arabic or other languages is highly advantageous
- Excellent problem-solving abilities and attention to detail
- Proficiency in computer systems and property management software
- Ability to work flexible hours including nights weekends and holidays
- Understanding of Middle Eastern clientele and culture
- Knowledge of the luxury travel industry and its standards
- High level of integrity enthusiasm and dedication to continuous improvement
- Ability to multitask and remain calm under pressure
- Professional appearance and demeanor
- Strong teamwork skills and ability to collaborate across departments
- Basic math skills for handling financial transactions
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
