Food & Beverage Operations Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Job Summary
The Food & Beverage Operations Manager is responsible for leading and overseeing the daily operations of all F&B outlets at Raffles & Fairmont Doha. This role ensures the highest level of guest satisfaction operational efficiency financial performance and team development. With a commitment to luxury hospitality innovation and service excellence the F&B Operations Manager supports the strategic direction of the Food & Beverage division and ensures alignment with the brand standards of both Raffles and Fairmont.
Key Responsibilities
Operational Leadership
- Supervise the day-to-day operations of all F&B venues including restaurants bars lounges and in-room dining.
- Maintain consistency in quality service delivery and guest experience across all touchpoints.
- Collaborate with the Chefs and Restaurant Managers to ensure smooth coordination between kitchen and service operations.
- Monitor service standards and implement improvement plans where needed.
Financial Management
- Drive revenue growth through upselling promotions and cost control initiatives.
- Support in the development and execution of the F&B budget forecasting and performance analysis.
- Optimize labor productivity and manage departmental expenditures in line with forecasts.
Team Management & Development
- Lead train and mentor a multicultural and dynamic F&B team.
- Promote a positive respectful and inclusive work culture in line with company values.
- Conduct regular performance reviews and support professional development plans.
- Ensure adequate staffing levels and succession planning across outlets.
Guest Experience & Service Excellence
- Uphold and enhance service excellence in line with Forbes and LQA standards.
- Resolve guest complaints promptly and professionally ensuring total satisfaction.
- Implement and support guest feedback systems and monitor trends.
Strategic Collaboration
- Work closely with the Assistant Director of F&B to execute departmental strategies and goals.
- Participate in F&B innovation projects menu planning and promotional initiatives.
- Liaise with Marketing and Events teams to develop seasonal campaigns and activations.
Compliance & Safety
- Ensure compliance with local health and safety regulations HACCP standards and corporate policies.
- Uphold brand legal and ethical standards in all F&B operations.
Qualifications :
- Bachelors degree in Hospitality Management or related field
- Minimum 5 years of progressive F&B leadership experience in luxury hotel/s and/or resort/s; GCC experience preferred
- Experience in high volume F&B operations and management
- Proven financial acumen and experience with P&L management
- Exceptional interpersonal leadership and communication skills
- Proficiency in English; additional languages are a plus
- Familiarity with relevant F&B POS and management systems
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
