Food & Beverage Operations Manager
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Job Description
Job Summary
The Food & Beverage Operations Manager is responsible for leading and overseeing the daily operations of all F&B outlets at Raffles & Fairmont Doha. This role ensures the highest level of guest satisfaction operational efficiency financial performance and team development. With a commitment to luxury hospitality innovation and service excellence the F&B Operations Manager supports the strategic direction of the Food & Beverage division and ensures alignment with the brand standards of both Raffles and Fairmont.
Key Responsibilities
Operational Leadership
- Supervise the day-to-day operations of all F&B venues including restaurants bars lounges and in-room dining.
- Maintain consistency in quality service delivery and guest experience across all touchpoints.
- Collaborate with the Chefs and Restaurant Managers to ensure smooth coordination between kitchen and service operations.
- Monitor service standards and implement improvement plans where needed.
Financial Management
- Drive revenue growth through upselling promotions and cost control initiatives.
- Support in the development and execution of the F&B budget forecasting and performance analysis.
- Optimize labor productivity and manage departmental expenditures in line with forecasts.
Team Management & Development
- Lead train and mentor a multicultural and dynamic F&B team.
- Promote a positive respectful and inclusive work culture in line with company values.
- Conduct regular performance reviews and support professional development plans.
- Ensure adequate staffing levels and succession planning across outlets.
Guest Experience & Service Excellence
- Uphold and enhance service excellence in line with Forbes and LQA standards.
- Resolve guest complaints promptly and professionally ensuring total satisfaction.
- Implement and support guest feedback systems and monitor trends.
Strategic Collaboration
- Work closely with the Assistant Director of F&B to execute departmental strategies and goals.
- Participate in F&B innovation projects menu planning and promotional initiatives.
- Liaise with Marketing and Events teams to develop seasonal campaigns and activations.
Compliance & Safety
- Ensure compliance with local health and safety regulations HACCP standards and corporate policies.
- Uphold brand legal and ethical standards in all F&B operations.
Qualifications :
- Bachelors degree in Hospitality Management or related field
- Minimum 5 years of progressive F&B leadership experience in luxury hotel/s and/or resort/s; GCC experience preferred
- Experience in high volume F&B operations and management
- Proven financial acumen and experience with P&L management
- Exceptional interpersonal leadership and communication skills
- Proficiency in English; additional languages are a plus
- Familiarity with relevant F&B POS and management systems
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
