Junior Operations Officer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Job Description: Junior Operations Officer Lebanon (Remote)
Location: Remote Lebanon
Employment Type: Full-time Employee
Department: Operations
About Azurreo
Azurreo is a leading global outsourcing partner specialized in the telecommunications industry. With over 15 years of experience and a portfolio of more than 250 successful projects across 25 countries we provide end-to-end support throughout the entire telecom lifecycle. From design and implementation to operations and maintenance we empower our clients to excel. Join our international remote-first team and immerse yourself in a fast-paced collaborative culture where your contributions have a real impact.
The Opportunity: Your Role as a Junior Operations Officer
We are seeking a meticulous and proactive Junior Operations Officer to play a key role in supporting and coordinating our telecom operations across a global network of over 60 countries. You will be the vital link in ensuring the seamless management of mobile line operations maintaining impeccable documentation and facilitating issue resolution with international providers. This is a fantastic launchpad for an organized individual with 1-2 years of experience to build a rewarding career in operations within a dynamic international setting.
Tasks
Key Responsibilities: What Youll Do
- Operational Monitoring: Proactively monitor and manage the validity registration and contract status of mobile lines across various global operators.
- Issue Resolution: Coordinate directly with telecom operators worldwide to investigate troubleshoot and resolve service issues and customer incidents.
- Data Integrity: Accurately track update and maintain internal databases and systems with both administrative and technical information.
- Incident Management: Utilize our internal ticketing systems to log track and escalate incidents ensuring strict adherence to SLAs.
- Reporting: Assist in the preparation of clear and concise operational reports and performance overviews for internal stakeholders.
- Coordination: Help coordinate cross-functional meetings diligently document action points and ensure follow-up on key deliverables.
Requirements
Your Profile: What Were Looking For
Required Qualifications (Must-Haves):
- 12 years of professional experience in an operations administrative support telecom or customer service role.
- Strong written and verbal communication skills in English is mandatory for global coordination.
- High proficiency in Microsoft Office Suite (especially Excel for data management and Word for documentation).
- Exceptional organizational coordination and time-management skills.
- Legal right to work in Lebanon and available for a full-time remote position.
- A responsible accurate and incredibly detail-oriented approach to all tasks.
Preferred Qualifications (Nice-to-Haves):
- Proficiency in Arabic is a significant advantage.
- Comfortable working autonomously in a remote setting and collaborating effectively with international team members across different departments.
- A natural problem-solver with a fast-learning aptitude and a continuous improvement mindset.
Benefits
Why Join Azurreo
- 100% Remote Work: Enjoy the flexibility of working from anywhere in Lebanon.
- International Environment: Become part of a diverse and collaborative global team.
- Real Impact & Growth: Take on genuine responsibility from the start with clear opportunities for professional development and career advancement.
- Structured Onboarding: Benefit from a clear training plan and supportive onboarding process to ensure your success.
- Supportive Culture: Work in a team-oriented environment that values collaboration and knowledge sharing.
Ready to Apply
If you are a proactive problem-solver looking to grow your operational career in a fast-paced international environmentwe would be delighted to hear from you.
Please submit your updated CV and a brief statement of interest through this platform. Selected candidates will be contacted to arrange a virtual interview.
نوع التوظيف
دوام كامل
