Specialist - Core Banking Support
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Responsibilities:
Core Banking System Support:
Provide Level 2/3 technical support for core banking applications including account management transaction processing loans and deposits.
Troubleshoot and resolve applicationrelated issues promptly to minimize downtime and ensure business continuity.
Perform Root Cause Analysis (RCA) for recurring incidents and implement preventive measures.
Incident & Problem Management:
Manage and prioritize incidents using ITSM tools (e.g. ServiceNow Jira) while adhering to SLAs.
Collaborate with development infrastructure and vendor teams to resolve complex technical issues.
Maintain a knowledge base of solutions workarounds and best practices for common issues.
System Monitoring & Maintenance:
Monitor core banking systems using tools like Splunk Nagios or Dynatrace to ensure optimal performance and availability.
Execute scheduled maintenance tasks including patches upgrades and configuration changes.
Validate system health postmaintenance and ensure compliance with change management processes.
Compliance & Security:
Ensure core banking systems adhere to regulatory standards (e.g. PCIDSS GDPR SOX) and internal security policies.
Assist in audits vulnerability assessments and remediation activities.
Implement security patches and updates as required.
Collaboration & Documentation:
Work closely with business stakeholders developers and QA teams to address userreported issues and system enhancements.
Create and update technical documentation including SOPs system workflows and troubleshooting guides.
Train endusers and junior support staff on system functionalities and issue resolution.
Continuous Improvement:
Identify opportunities to automate repetitive tasks and improve system performance.
Stay updated on industry trends emerging technologies and updates to core banking platforms.
Key Competencies:
Core Banking System Expertise
Incident & Problem Management
Technical Troubleshooting
Regulatory Compliance
Collaboration & Documentation
Requirements
Education:
Bachelor s degree in Computer Science Information Technology or a related field.
Experience:
35 years of experience in application support preferably in core banking or financial systems.
Handson experience with core banking platforms (e.g. Finacle Temenos Flexcube.
Familiarity with banking operations (e.g. payments loans compliance) and regulatory requirements.
Experience with SQL scripting (Python PowerShell) and database management (Oracle SQL Server).
Technical Skills:
Proficiency in ITSM tools (ServiceNow Jira) and monitoring tools (Splunk Dynatrace).
Strong troubleshooting skills in Windows/Linux environments.
Knowledge of APIs web services and integration patterns.
Understanding of ITIL framework and Agile methodologies.
Soft Skills:
Excellent problemsolving and analytical abilities.
Strong communication skills to interact with technical and nontechnical stakeholders.
Ability to work under pressure during critical incidents.
Customerfocused mindset with a commitment to service excellence.
نوع التوظيف
دوام كامل
