Customer Success Engineer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
As a Customer Success Engineer at CyberArk you are a key part of the Success at Scale team where you will use your skillset to drive adoption and best practices across a wide customer base while also serving as a technical expert and advocate. At its core the Customer Success Engineer will use their communication skills and technical knowledge to drive adoption identify growth opportunities and secure a successful renewal at our customers.
Responsibilities:
- Serve as a technical point of contact for our customers providing consultative and prescriptive guidance based on at least one CyberArk product pillar
- Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners for at least one CyberArk product pillar.
- Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security.
- Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures support how-to requests and engagement in our customer communities.
- Guide customers to self-service resources via our customer communities knowledge base blog series and product documentation.
- Proactively communicate and coordinate with all internal and external stakeholders to make sure we work together as a team.
- Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services Sales and Channel during this important stage of the customer life cycle.
#LI-Hybrid
#LI-OC1
Qualifications :
- BA or equivalent (Computing or related degree)
1-3 years relevant work experience in customer success consulting project management support engineering and similar roles
- Previous experience with Cybersecurity Cloud services and understanding the software development life cycle is highly desired.
- Prior experience with CyberArk Software solutions is an advantage
- Knowledge of the following technologies (including their support and security operation) is desired: enterprise directory services (Active Directory LDAP etc.) UNIX/Linux databases DevOps (Jenkins Ansible Git etc.) cloud technologies (AWS Azure Google Cloud Kubernetes OpenShift)
- Excellent in business written and verbal communication skills
- Self-starter with solid time management and organization skills
- Strong interpersonal skills
- Fluent in English other languages (preferably Polish Turkish) are an advantage
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
