Service Advisor
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
5-8سنوات
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
- Plan and schedule customer service appointments to optimize workshop capacity and efficiency.
- Receive vehicles for servicing repairs and accident damage and ensure accurate documentation of customer concerns.
- Conduct follow-ups on work-in-progress (WIPs) and ensure timely completion of repairs.
- Advise customers on repair needs and cost estimates based on vehicle condition and diagnostics.
- Maintain ongoing communication with customers regarding repair status delays and additional requirements.
- Open job cards categorize work (including warranty and goodwill repairs) and liaise with the Service Admin Manager.
- Agree on completion timelines in coordination with workshop control considering customer availability.
- Communicate effectively through calls or emails on technical progress customer feedback and service updates.
- Proactively upsell spare parts and additional services during vehicle check-ins.
- Perform any other duties as assigned to support workshop operations and customer care.
Requirements
- Minimum of a diploma or technical training in Automotive Engineering or related field.
- Proven experience in customer-facing roles ideally within an automotive service environment.
- Computer literacy including proficiency in MS Excel and Word.
- Strong command of English (written and spoken).
- Valid driver s license and the ability to drive.
- Good understanding of basic automotive systems and diagnostics.
- High level of customer service orientation communication and organizational skills.
نوع التوظيف
دوام كامل
