Customer Service & Support (US Citizen) - 14932

Dallas - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

LOOKING FOR STELLAR TOP CANDIDATES

Position : Customer Service Representative
Working Hours : 9:00 AM - 6:00 PM EST
Salary : USD 2500 - 3500/month (Final offer depends on client approval and candidate experience)

About the Role:
You ll support families and childcare providers via phone email and chat for a government-contracted program. Success looks like empathetic accurate and timely resolutions.

Role Responsibilities:

Handle inbound phone email and chat inquiries from families
Make outbound phone calls to childcare providers
Triage resolve and escalate tickets according to SLAs and playbooks
Document interactions and outcomes clearly in the CRM
Educate callers on steps to secure childcare and make recommendations
Partner with team leads to flag trends edge cases and process gaps
Maintain data privacy security and compliance standards

Requirements:

U.S.-based citizen with SSN (required for government contract eligibility).
Experience with HubSpot (CRM/Service) RingCentral (telephony) Google Workspace and Slack.
Strong verbal/written communication; calm empathetic problem-solver
Comfortable with high-volume queues and structured workflows
Detail-oriented documentation and follow-through.

Nice-to-Have / Preferred

Background in childcare/early education (e.g. former daycare center director).
Prior work on public-sector or regulated programs.
Spanish language fluency a plus.

KPIs / Success Metrics

First-contact resolution CSAT AHT within targets
Ticket quality audits & documentation accuracy
SLA adherence and escalation accuracy

Note: We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

LOOKING FOR STELLAR TOP CANDIDATES Position : Customer Service Representative Working Hours : 9:00 AM - 6:00 PM EST Salary : USD 2500 - 3500/month (Final offer depends on client approval and candidate experience) About the Role: You ll support families and childcare providers via...