Customer Support Coordinator
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
About Azurreo
Azurreo is a global outsourcing partner with over 15 years of experience delivering tailored high-performance solutions in the telecommunications sector. From strategy and design to implementation and maintenance we manage full-cycle projects for clients across 25 countries. With more than 250 successful projects delivered we are a trusted name in telecom support and network services.
Join our international remote-first team and help us redefine customer support in telecomfaster smarter and globally.
Position Summary
We are looking for a Customer Support Coordinator to serve as the first point of contact for client inquiries and technical issues. You will provide expert remote assistance coordinate solutions and ensure a seamless customer experience. This role is perfect for IT professionals seeking growth in a dynamic global work environment.
Tasks
- Respond to client inquiries via phone email and live chat
- Troubleshoot server configurations software installations and network performance issues
- Clearly communicate technical solutions to non-technical users
- Escalate unresolved issues to relevant internal teams and ensure timely follow-up
- Assist in configuring software for new customer deployments
- Maintain accurate records of support interactions in the CRM system
- Contribute to FAQs internal documentation and knowledge base articles
- Participate in training sessions and process improvement initiatives
- Analyze recurring support issues and recommend service enhancements
Requirements
Required
- Bachelors degree in IT Telecommunications Computer Science or a related field
- 12 years of experience in technical support IT helpdesk or network support
- Experience in telecom networking or client-facing technical environments
- Proficient in server troubleshooting CRM systems and remote support tools
- Solid understanding of basic network protocols (DNS SSL FTP)
Preferred
- Excellent communication skills in English (written and verbal)
- Strong analytical and problem-solving abilities
- Ability to simplify complex technical issues for end-users
- Detail-oriented with the ability to manage multiple support requests
- Comfortable working across various time zones
Benefits
What We Offer
- Remote Work Collaborate from anywhere in Lebanon
- Competitive Salary Based on experience and performance
- Paid Time Off & Public Holidays Enjoy work-life balance
- Career Development Grow within the IT and telecom sectors
- Global Exposure Work with international clients and technologies
Submit your CV through this website. Selected candidates will be invited for a virtual interview.
نوع التوظيف
دوام كامل
