IT Operations Specialist

Centurion is proud to be the provider of comprehensive healthcare services to the Georgia Department of Corrections.

We are currently seeking a full time IT Operations Specialisttojoin our Regional office located in Atlanta Georgia.

TheIT Operations Specialistis responsible for providing telephonic and remote assistance to users for troubleshooting and resolving issues related to computers printers software and networks. Utilize various tools and techniques to quickly diagnose and fix problems. Perform hands-on tasks to identify repair or replace components or entire workstations effectively

Essential Duties:
Applying system analysis techniques to resolve technical problems with computer hardware software mobile devices and telecommunication systems
Triaging and resolving Tier 1 and 2 requests and developing an understanding of the tier escalation process
Effectively testing fixes to ensure issues have been adequately resolved
Performing post-resolution follow-ups to ensure problem resolution
Fully documenting all pertinent end user identification data including name department and contact information and ensuring that all resolution notes are entered appropriately
Configuring maintaining testing and documenting IT Operations applications and knowledge base materials
Documenting and monitoring incident and work requests per departmental procedures
Solving complex problems independently or collaboratively with IT colleagues
Answering evaluating and prioritizing incoming requests for assistance
Fulfilling routine communication requirements including system documentation and status reporting
Utilizing the ticketing system to document and manage client requests and issues
Providing training to end users as needed on any supported Microsoft technologies or contract-specific applications
Following and adhering to simple and complex instructions including Standard Operating Procedures
Creating and updating procedural documentation
Reviewing and evaluating new technology and make recommendations for use within IT Corporate and the company as a whole
Maintaining a willingness and ability to travel
Maintaining flexibility for weekend and/or holiday work as needed
Other duties as assigned

High school diploma or GED equivalent required
Bachelors degree in information technology or related field preferred
Minimum of two (2) years of experience in a corporate help desk environment preferred
Minimum of one (1) years of experience in a desktop support position preferably within a corporate environment
CompTIA A CompTIA Network and Microsoft MCP certifications
Basic understanding of networking principles (e.g. TCP/IP protocols) Active Directory and Exchange
General knowledge of electronics PC architecture PC operating systems and Microsoft Office
Demonstrated expertise in Remote Desktop Management (RDP); PC troubleshooting configuration and maintenance; and printer troubleshooting
Experience with current Windows operating systems
Extensive application support experience of current Microsoft Office family of products
Familiarity or experience with current Microsoft SharePoint family of products
Working knowledge of a range of diagnostic utilities including application error and system event logs review