Payments and Fraud Operations Specialist

Were seeking a skilled Payments & Fraud Operations Specialist to join our IT team. This role bridges payments operations treasury and accounting to ensure a secure efficient and end-to-end ticketing experience particularly in managing physical pin pad terminals and combating chargebacks and fraud.

The Payments & IT Fraud Operations Specialist is responsible for managing daily payment operations ensuring secure and efficient processing of transactions and detecting preventing and responding to fraudulent activity across digital platforms. This role bridges payments operations with IT and fraud monitoring collaborating closely with finance IT security compliance and customer service teams to safeguard company funds and customer trust.

The salary range for this role is $80000/year to $90000/year. Pursuit offers a full suite of benefits including discounts at our hotels restaurants and attractions flexible time off and a 401k contribution matching plan.

• Payments Ecosystem Management - Oversee and optimize the entire payments lifecyclefrom authorization to settlementacross physical ticketing terminals and online platforms including 3D Secure (3DS) integration.
• Fraud Detection & Prevention - Monitor transactions for anomalies implement fraud detection tools and strategies coordinate fraud investigations and reduce chargebacks through proactive measures (e.g. geolocation validation tokenization multi-factor authentication)
• Physical Terminal Operations - Deploy manage troubleshoot and maintain pin pad hardware across attractions. Ensure compliance with PCI DSS and other security protocols
• Cross-functional Collaboration - Work closely with operations treasury and accounting teams to align payment operations with financial reconciliation reporting and risk mitigation.
• Policy & Strategy Development - Develop document and enforce fraud detection policies and ticketing validation procedures. Track and refine KPIs escalating trends and reporting on fraud and chargeback metrics
• Training & Oversight - Provide guidance and training to attractions operations staff on ticket validation fraud indicators and incident response protocols.

• Minimum 35 years in payment operations fraud prevention or payments ecosystem roles. Familiarity with 3DS platforms pin pad hardware and payment networks is essential.
• Direct experience with the Adyen payments platform or simialr including configuration reporting and fraud prevention tools is strongly preferred.
• Working knowledge of PCI DSS standards; certifications like CPISM are a plus.
• Bachelors degree in Finance Business Information Technology Cybersecurity or related field (or equivalent work experience).
• Certifications in fraud prevention (e.g. CFE Certified Fraud Examiner CAFP Certified AML and Fraud Professional) a plus

About Us:

Were more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate our collection of hotels and lodges recreational attractions ground transportation services retail food and beverage sightseeing tours and travel products are tied together by iconic destination-worthy locations in Alaska Montana the Canadian Rockies Vancouver Reykjavk Las Vegas and Chicago.

What will your work environment be like

At Pursuit our office is more than just a place to work its a space where you can bring your whole self collaborate with talented teams across departments and build lasting friendships. We believe in fostering an environment where work and play coexist so whether youre tackling projects or enjoying our many perks youll feel supported and valued. With a variety of great benefits were committed to ensuring that your time with us is as fulfilling as it is fun.

About Pursuit

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index we specialize in attractions-led hospitality consistently generating revenue and delivering value to our shareholders.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race color age religion gender sexual orientation disability veteran status and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you cant apply online or need accommodation during the application or hiring process please contact our Talent & Acquisition Team

We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.