DIMA Coordinator

A (least hardship)

FamilyFamily

PR4

Professional

Reason

Regular > Regular Assignment

July 3 2025

DIMA Coordinator

Organizational Setting and Work Relationships

The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services Regional Bureaux country operations and key external partners including persons of concern.

An important element is the establishment of Data Identity Management and Analysis (DIMA) units in all Regional Bureaux and potentially corresponding units in country operations led by a senior staff to ensure that UNHCR has a capacity to produce in line with global standards quality data information products conduct region-level analysis guide registration and identity management and advise on responsible and effective data use at country- and regional-levels.
The regional DIMA position is an integral part of the Regional Bureau with line management provided by the Regional Director (or delegated to senior managers) and functional lines with the data service in Headquarters and relevant Divisions. This will be the basis for strengthened collaboration with other relevant entities in UNHCR and externally with UN agencies humanitarian and development partners governments private sector and NGOs.

DIMA Coordinator oversees implementation of UNHCR data-related strategies policies and standards for information management statistics registration and identity management in the respective region or country operation. In close coordination with the other global services and within the Bureaux DIMA Coordinator also monitors and oversees as relevant the development of systems and processes for operational data within their areas of responsibility. Furthermore the incumbent provides guidance and technical support to other stakeholders including country offices and partners on robust and efficient data design collection processing sharing analysis dissemination data storage and archiving methodologies. DIMA Coordinator acts as a service provider in regards to data and information management for operations and ensures that UNHCR is able to fulfill its global commitments to the Inter Agency response in IDP situations. In IDP situations DIMA provides data statistics and information management support to the three UNHCR led Clusters.

DIMA is a client-oriented multi-sectoral service that has integrated internal coordination with all Bureaux or Country units particularly with the Protection Coordination Pillar.
Within the Bureau or country office DIMA Coordinator acts as an advisor to senior management and governance mechanisms/bodies on data management matters including resource allocation and partnerships. For corporate operational systems DIMA Coordinator has a delegated role to undertake business analysis for regional- or country-level tools where needed coordinate the prioritization of requirements for meeting regional or country specific systems development to be further reviewed and approved for implementation at the global level.

Regional DIMA teams leverage innovations from country operations and share best practices across the region and elevate globally relevant innovations to the attention of other regional DIMA Coordinators as well as Data Service at Headquarters.
Under the leadership of the Regional Bureau Director (or delegated to senior managers) the Data Identity Management and Analysis (DIMA) Coordinator leads the DIMA activities. S/He oversees the DIMAs overall activities including managing staff with responsibilities for information management statistics analysis registration and identity management including digital identity and operational data management. The DIMA Coordinator advises and guides on the establishment of data governance structures with the Regional Bureau or country operation.

The DIMA Coordinator identifies leads and implements country and regional capacity development plans to improve data literacy vertically and horizontally. Furthermore by building strong coordinated inter-related and transparent information systems as relevant to the region and/or country the DIMA Coordinator contributes to building knowledge within the Bureau and country operations.
The grade level of the positions with this role can be P4 or P5 depending on the number of the persons of concern under the Area of Responsibility (AoR) as well as the structure and location of the Bureau in which the position operates.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities in line with the regulatory framework of UNHCR which includes the UN Charter UN Staff Regulations and Rules UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition staff members are required to discharge their responsibilities in a manner consistent with the core functional cross-functional and managerial competencies and UNHCRs core values of professionalism integrity and respect for diversity.

Duties
- Lead the activities of the DIMA including supervision of staff within the DIMA Unit.
- Translate relevant data global strategies for their implementation at the regional and/or country level.
- Prepare and implement regional or country strategies for data and information management registration and identity management analysis and statistics.
- Oversee implementation of and compliance with standards for data related activities at the country and regional level in the functional areas of data and information management registration and identity management analysis and statistics.
- Ensure that the country operations receive technical support and guidance in the functional areas of data and information management registration and identity management analysis and statistics.
- Lead on exploring and establishing regional partnerships that strengthen the quality and use of data statistics and analysis.
- Review and approve systems (i.e. digital applications) development requests from country operations to be elevated to HQs for the final decision-making as part of the governance structure between HQs the Regional Bureau and the countries.
- Participate and represent in (as delegated) data governance bodies both internal and external including interagency fora activities and processes.
- Prepare and implement regional or country capacity development strategy in its functional areas consistent with global strategies and in collaboration with relevant entities and services.
- Chair and lead relevant bodies/platforms necessary to fulfil data-related responsibilities.
- Act as a Data Protection Officer at the regional level or Data Protection Focal Point at country level as delegated by the Regional Director or Country Representative.
- Review analytical reports and documents for internal and external use.

- Lead risk assessments and discussions with team(s) to proactively manage risks and seize opportunities impacting objectives. Ensure that risk management principles are integrated in decision-making both at strategic and operational levels. Allocate resources for planned treatments with resource requirements in Strategic Plans. Ensure that risks are managed to acceptable levels and escalate as needed. If a Risk Owner designate the Risk Focal Point and certify that the annual risk review is completed and ensure that the risk register is updated during the year as needed.
- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P4 - 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education
Law; Development; Social Sciences;
Information Technology with focus on Database development Data management and Analysis;
Demography; Geography; Political Science;
Business Administration; Humanities; Statistics;
International Relations; Economics; Information Management;
Physical Science; Data Science; GIS;
or other relevant field.

Certificates and/or Licenses
HCR ODM Module 7 Registration
Training on Emergency Registration
Operational Data Management Learning Programme
UNHCR Needs Assessment eLearning
Interagency Coordination Learning Programme (Information Management module)
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
- At least 7 years of substantive experience related to data and information management in humanitarian and/ or development contexts;
- Strong understanding of the principles and concepts of international protection and UNHCR;
- Ability to explain data and related systems in accessible language for business owners and to translate business requirements to data technical teams;
- Experience with phases of the data management lifecycle and associated methodologies;
- Demonstrated data literacy especially the ability to derive information from data and present evidence to decision-making;
- Strong team-building managerial planning coordination and representation skills;
- Field experience preferably in a humanitarian context;
- Familiarity with planning programming strategic planning project development budgeting and resource mobilization;
- Demonstrated ability for leadership in the context of partnership building and consensual decision-making;
- Experience working with partners including host and donor Governments humanitarian and development partners.

Desirable
- Experience in process re-engineering (process redesign process transformation or change management);
- Experience with data sharing data management and data analysis;
- Technical expertise in registration identity or biometric management systems. Experience with UNHCRs PRIMES applications;
- Knowledge of national and international statistical systems;
- Demonstrated understanding of civil registration and other national population registration systems. Demonstrated knowledge of UNHCR and interagency policies standards programmes and operations.

Functional Skills
RG-Civil Registration data collection/processing
PR-Individual Case Management
PR-Protection-related guidelines standards and indicators
DM-Data collection methodologies
DM-Data Management
DM-Data Collection and Analysis
DM-Population census and econometrics
DM-Protection Data Management Systems
CL-Cluster Information Management Tools Resources and Approaches
PG-Needs Assessment and Response Analysis
DM-Data Interoperability
DM-Data governance quality assurance and preservation
DM-Data science methodologies
DM-Development of and revision of data standards
DM-Qualitative data analysis
DM-Quantitative data analysis
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.



All UNHCR workforce members must individually and collectively contribute towards a working environment where each person feels safe and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse harassment including sexual harassment sexism gender inequality discrimination and abuse of power.

As individuals and as managers all must be proactive in preventing and responding to inappropriate conduct support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening shortlisting and selection of candidates.

Strategic Leadership & Team Management:
oProven experience in leading diverse cross-functional teams including international and local technical staff.
oStrong track record in managing large-scale digital transformation projects in humanitarian or complex operational settings.

Technical Expertise & Innovation:
oDemonstrated expertise in leveraging cutting-edge digital technologies (AI data analytics cloud computing blockchain etc.) to drive operational efficiency.
oExperience in developing and implementing digital solutions that streamline humanitarian workflows reduce costs and enhance impact.
oFamiliarity and ability to manage and update locally developed system solutions in MENA and ability to assess their scalability at the regional level.

Operational & Humanitarian Experience:
oPrevious work experience in the MENA region is highly desirable with an understanding of operational complexities funding challenges and regional technology constraints.
oKnowledge of UNHCRs digital transformation strategies humanitarian coordination mechanisms and inter-agency tech collaborations.

Partnership & Resource Mobilization:
oProven ability to build partnerships with the private sector academic institutions and technology leaders to enhance UNHCRs digital capabilities.
oStrong experience in funding mobilization for digital projects securing grants and fostering investment in humanitarian tech innovation.

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station please visit this link:

of Position:

The DIMA Coordinator plays a pivotal role in driving UNHCRs digital transformation agenda in the MENA region ensuring that operational responses are data-driven technologically innovative and efficiency-focused. Reporting to MENA Senior Management the incumbent will lead a multidisciplinary team composed of both international and local experts overseeing the development and implementation of scalable innovative and cost-effective technology solutions to support UNHCRs evolving operational needs.

The DIMA Coordinator will be responsible for designing and executing regional digital strategies that improve decision-making operational effectiveness and service delivery while ensuring compliance with UNHCRs corporate digital standards auditability and accountability frameworks.

Given the current regional context funding constraints and the demand for technical innovations to drive efficiency the incumbent must be able to develop strategic partnerships foster cross-sector collaboration and ensure that UNHCRs digital initiatives contribute to reducing costs optimizing workflows and supporting long-term sustainability.

Key Responsibilities:

Strategic Leadership & Digital Transformation:

• Develop and lead regional digital transformation initiatives that enhance UNHCRs operational efficiency ensuring alignment with UNHCRs global digital strategy.

• Identify and scale innovative digital solutions that optimize UNHCRs response in the region leveraging emerging technologies such as AI cloud computing and big data analytics.

• Drive the adoption of automated workflows digital case management systems and real-time data analytics to enhance program efficiency.

Operational Efficiency & Process Optimization

• Oversee the development and implementation of digital tools systems and SoPs that improve operational performance across all functional units.

• Introduce and implement cost-saving innovations ensuring that technology solutions enhance service delivery and adapt to changing funding landscapes.

• Ensure that all digital and tech-driven solutions are scalable interoperable and secure supporting seamless integration with corporate UNHCR platforms.

Governance Compliance and Collaboration

• Work closely with UNHCRs Global Digital Services (GDS) to ensure regional solutions align with corporate strategies.

• Provide guidance on data governance cybersecurity and digital risk management to ensure compliance with UNHCR policies and global best practices.

• Establish and maintain strong partnerships with tech organizations private sector innovators academia and humanitarian technology partners to leverage expertise and funding opportunities.

Capacity Building & Regional Innovation Scale-up

• Oversee locally developed digital solutions identifying those that meet UNHCRs corporate criteria for scalability and standardization.

• Lead the development team in designing and deploying technical solutions for operational gaps where no corporate solutions exist.

• Ensure knowledge transfer digital upskilling and best-practice sharing across country operations in the region.

Living and Working Conditions:

Jordan has a total population of 9.4 million people. Amman houses 42% of Jordans population 4.008 million making it the populous city in the country. Amman is categorized as (A) duty station. Several International airlines operate daily flights from Amman (Queen Alia International Airport). The local currency is the Jordanian Dinar and the exchange rate is fixed and equivalent to ( 1 JOD0.71 USD) Money traders and good local banking system are available.

Jordan is visa free for UNLP holders; however appointed staff must obtain a residency permit. Residency permits and other local protocol remain a challenge due to governmental procedures subject to frequent changes. The process of obtaining residency in Jordan may vary depending on nationality of applicant type of contract offered and its length.

Staff members assigned to Amman are residing in private accommodation. Rent in Amman can vary depending on the size of the property itself number of bedrooms and the area of Amman in which it is located. Renting a 3-bedroom apartment can range fromUSD per month.

Food and other commodities are widely available in the local shops and markets.

Amman tends to have a Mediterranean climate; summers are mildly hot winter usually starts around the end of November and continues until mid-March there is occasional snowfall.

The medium for teaching in international schools is English however there are a few French language schools as well. There is a plethora of institutions for children of all ages from pre-school to high school as well universities.

The majority of international educational institutions are in Amman.

Amman is the home to many top-end hospitals and clinics. Due to Jordanian healthcares international appeal nearly all doctors and many support staff speak English. Healthcare here is also very accessible and affordable.

Additional Qualifications

Skills

CL-Cluster Information Management Tools Resources and Approaches DM-Data Collection and Analysis DM-Data collection methodologies DM-Data governance quality assurance and preservation DM-Data Interoperability DM-Data Management DM-Data science methodologies DM-Development of and revision of data standards DM-Population census and econometrics DM-Protection Data Management Systems DM-Qualitative data analysis DM-Quantitative data analysis PG-Needs Assessment and Response Analysis PR-Individual Case Management PR-Protection-related guidelines standards and indicators RG-Civil Registration data collection/processing

Education

Bachelor of Arts: Business Administration Bachelor of Arts: Database Administration Bachelor of Arts: Data Processing Bachelor of Arts: Data Science Bachelor of Arts: Demography Bachelor of Arts: Development Studies Bachelor of Arts: Economics Bachelor of Arts: Geographic Information Systems (GIS) Bachelor of Arts: Geography Bachelor of Arts: Humanities Bachelor of Arts: Information Management Bachelor of Arts: Information Technology Bachelor of Arts: International Relations Bachelor of Arts: Law Bachelor of Arts: Physical Sciences Bachelor of Arts: Political Science Bachelor of Arts: Social Science Bachelor of Arts: Statistics

Certifications

Emergency Registration - Other HCR ODM Module 7 Registration - UNHCR HCR Operational Data Management Learning Program - UNHCR Interagency Coord Learning Program - Other Needs Assessment e-Learning - Other

Work Experience

Competencies

Accountability Analytical thinking Client & results orientation Commitment to continuous learning Communication Empowering & building trust Judgement & decision making Leadership Managing performance Managing resource Organizational awareness Planning & organizing Stakeholder management Strategic planning & visions Teamwork & collaboration

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Additional Information

This position requires Functional Clearance