Consultant, Customer Service
نُشرت في :
11-06-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
We are seeking a dedicated Consultant Customer Service to join our Branch in Dodoma. As a key member of the branch you will be responsible for providing exceptional service to our valued clients ensuring their satisfaction and fostering long-term relationships.
- Serve as the primary point of contact for customer inquiries concerns and requests
- Respond to customer queries through various channels including phone email and chat
- Analyze customer issues and provide timely effective solutions
- Maintain accurate records of customer interactions and follow-up actions in our CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Identify opportunities to improve customer satisfaction and loyalty
- Stay updated on company products services and policies to provide accurate information
- Participate in ongoing training and development programs to enhance customer service skills
Qualifications :
- Excellent verbal and written communication skills with the ability to convey information clearly and empathetically
- Strong problem-solving abilities and a customer-focused mindset
- Proficiency in CRM software and basic computer applications
- Exceptional time management skills and ability to prioritize tasks effectively
- Previous experience in customer service or a related field
- Bachelors degree in Business Administration Finance Commerce Banking or a related field (preferred)
- Knowledge of customer service best practices and industry standards
- Ability to remain calm and professional in challenging situations
- Flexibility to work in shifts including weekends and holidays as required
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Examining Information
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Managing Tasks
- Producing Output
- Providing Insights
- Understanding People
- Upholding Standards
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
