IT Technical Support Consultant

Essential Skills:

Excellent interpersonal and PC support skills User & Server Administration Active Directory & Azure AD MS Windows 10 Enterprise MS 365 including Exchange online Office Endpoint manager etc.

SOX control responsibilities may be part of this role which are to be adhered to where applicable.

Principal Duties Responsibilities & Accountabilities:

Responsibilities will include:

• Provide day to day IT support to all our people including call logging troubleshooting IT admin tasks such as new user setup password resets and PC builds
• Support of the IT environment including servers systems networks and other devices
• To assist on various projects and upgrades to meet Turner & Townsends goals
• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
• Monitor daily backups manage asset database and control software register
• Build positive working relationships with the business

Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities)

Qualifications :

Core Technical Experience:

• All round IT support specialist with at least three years experience of handson remote and telephone support
• Experience of user administration Active Directory Microsoft Exchange 365 and Outlook in a corporate environment
• Handson experience of LAN WAN and VPN troubleshooting and support
• Proven track record of working in a support environment supporting multiple users across multiple locations
• Supporting and troubleshooting Office 365 products (MS Teams One Drive SharePoint etc. Antivirus (MS Defender) Veritas BackupExec etc.
• Ability to support a wide range of desktop applications
• Deploying image / software through Intune/SCCM
• Experience of ITIL based call management system e.g. FreshService
• Basic understanding of managing hardware and software assets and control software register

Core Behavioural Skills:

• Confident individual with good interpersonal skills able to deal with people at all levels and communicate to users in a clear nontechnical language.
• Teamplayer.
• Analytically minded able to break down and understand information.
• Must be comfortable with working in a fastmoving dynamic environment.
• Strongly customerfocused used to providing support to demanding users.
• Good organisational skills used to managing and prioritising own workload.
• Ability to report on progress timescales outstanding and completed activities.

Company Values Statement:

We endeavour to create a work environment that reflects the culture of the company and we encourage every member of our staff to embrace our commitment to be:

• Professional
• Quality Driven
• Goal Orientated
• Customer Focused
• Continuously Improving
• Flexible
• Open & Integrated

Additional Information :

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal email accounts are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend there must be a formal written agreement in place and the agency must be invited by the Recruitment Team to submit candidates for review. 

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal email accounts are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend there must be a formal written agreement in place and the agency must be invited by the Recruitment Team to submit candidates for review.