Business Analysis Reporting Specialist - Customer Experience
نُشرت في :
15-04-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
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حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Are you detailoriented and skilled at transforming data into actionable insights Do you thrive in analyzing complex operations and delivering impactful reports We are seeking a Business Analysis & Reporting Specialist to support our customer experience initiatives driving datadriven decisions and enhancing our service delivery.
Key Responsibilities:
- Collect analyze and interpret data from customer experience projects including call center operations customer satisfaction surveys and omnichannel platforms.
- Develop and maintain comprehensive reports dashboards and visualizations to track project performance and key metrics.
- Collaborate with project managers and stakeholders to identify trends gaps and opportunities for improvement in customer experience initiatives.
- Provide indepth analysis of contact center performance including agent productivity customer satisfaction and service level agreements (SLAs).
- Monitor and report on key performance indicators (KPIs) for customer experience and recommend actionable improvements.
- Support strategic decisionmaking by delivering insightful presentations and reports to senior management and clients.
- Contribute to the design and evaluation of customer surveys ensuring relevant data collection for meaningful analysis.
- Ensure alignment with industry standards such as COPC and other frameworks for reporting and data analysis.
- Stay updated on emerging trends in business analysis reporting and customer experience to implement best practices.
Qualifications:
- Bachelors degree in Business Administration Data Science Analytics or a related field (Masters degree is a plus).
- Certifications:
- COPC Certified Professional (preferred).
- Proficiency in data visualization and analysis tools (e.g. Power BI Tableau or Excel).
- Business Analysis certifications such as CBAP or CCBA (preferred).
Experience:
- Minimum of 35 years in business analysis with a focus on customer experience or contact centers.
- Proven track record of analyzing operational data and delivering actionable insights.
- Strong knowledge of customer satisfaction measurement tools and statistical analysis techniques.
- Exceptional analytical problemsolving and criticalthinking skills.
- Proficiency in database management and SQL is a plus.
- Excellent communication and presentation skills to convey complex data clearly to diverse audiences.
Why Join Us
- Be part of a dynamic team that values innovation and datadriven decisionmaking.
- Work on impactful projects that shape the future of customer experience.
- Competitive compensation and benefits package.
- Opportunities for professional development and certification support.
Required Experience:
Unclear Seniority
نوع التوظيف
دوام كامل
المهارات المطلوبة
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