ICQA Lead ICQA

As a Team Lead you will be responsible for shift and teams supervision and engagement in your area of the Fulfillment Centre. Along with your manager and with line operators youll work closely to ensure that the assigned department is performing in line with the plan and that customer expectations are met if not exceeded. A core part of your responsibilities will be to ensure that the team perform efficiently to fulfill customer order while adhering to safety and quality guidelines. This includes taking care of your team and creating an engaging working atmosphere and addressing barriers faced by line operators throughout the shift and adjusting shift plan to account for any last minute changes.

The right candidate will demonstrate a good sense of ownership ability to lead by example in all key areas of performance including safety and quality and ability to develop a subject matter expertise on all operations processes in their assigned department.


Key job responsibilities
Create and cultivate a safety culture by identifying safety opportunities across your work area
Ensure that customer orders are fulfilled per quality guidelines
Continuously provide critical shift related information to frontline management and operators
Adjust labor allocation within assigned department throughout the shift per latest plan
Drive proactive actions as communicated by manager to remove barriers impacting good shift performance
Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness 5S safety training
Support customers order fulfillment by working directly and on a regular basis on operations tasks within your department
Deliver coaching and feedback to line operators related to productivity and quality performance and safe behaviors
Develop subject matter expertise on all operations processes in assigned department


1 years of Microsoft Office products and applications experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Can lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and be able to frequently push pull squat bend and reach
High school or equivalent

Previous experience with Inventory control and quality assurance in dynamic field is a plus

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