وظائف مدير Servicenow في مصر

The ServiceNow CSM Implementer / Administrator is responsible for the implementation configuration and ongoing operational support of the ServiceNow Customer Service Management (CSM) platform.This role ensures that customer service processes case management workflows knowledge management and service...

CSM Implementation & ConfigurationConfigure and implement ServiceNow CSM modules including Case Management Customer Service Portal Knowledge Management and Service Catalog integration.Design and optimize case lifecycle workflows SLAs assignment rules escalation models and entitlement configurations....