A CSM Customer Solution Manager A strategic Vertical Transportation Customer Solutions Manager responsible for driving business growth in the elevator and escalator segment by combining deep technical expertise with strong sales and consultative capabilities.
This role acts as a trusted advisor to developers consultants architects and contractorsguiding them in selecting optimal vertical transportation solutions that align with project requirements budget constraints lifecycle costs and compliance standards.
The position bridges engineering sales tendering and project execution to ensure commercially viable and technically superior solutions.
provides technical expertise to the sales team understands customer needs and transforms these needs into optimal KONE solutions.
CSM Solution is part of the KONE early engagement team and ensures that KONE offerings and specifications are included into the customers building specifications.
Focusing on non-standard tendering cases CSM is accountable for overall solution for the customer; including integrations solutions services and products.
Collaboration with sales:
Responsible for finding optimal technical solutions to meet the customers needs for non-standard and modernisation cases
Ensures clarity on the solutions scope including KONE and possible third-party offerings
Participates in customer meetings and answers customers technical questions when needed
Selects the correct product platform on which to make the offering
Proposes solutions from all KONE business lines; new services escalators elevators doors etc. Solution planning Costing:
Responsible for correct APF solution costings
Involves CSE Engineer Product to understand the costing for corporate and local materials
Involves CSE Engineer System to understand the costing for integrations
Involves Supply Line installation maintenance and project management to understand both the materials and the service cost of the solution Solution planning Specs:
Coordinates specification creation
Performs initial and revised non-standard energy calculations
Performs traffic analyses
Accountable for technical site surveys
Accountable for the technical content of the order between MS 0b and MS 2z Solution planning Availability and lead times
Coordinates solution lead times from Supply Line and local sourcing Solution planning Install-ability
Ensures that the proposed solution can be installed
Ensures that the cost and work effort impact of installation is part of the solutions costing especially in non-standard installation method cases Solution planning Maintainability
Ensures that the proposed solution fulfils the customers product lifecycle needs
Identifies possible deviations from standard maintenance methods and ensures that a resolution is found Solution planning Compliance
Ensures that the proposed solution fulfils local codes regulations and safety requirements
Ensures alignment with environmental regulations
Ensures that the planned solution complies with KONE engineering policy Key tasks in the KONE Sales process
Provides content for pre-tender and pre-booking reviews (technical solutions costs lead times risks verification of technical content in contracts)
Executes activities for a holistic solution plan
Leads full chain engineering teams on major projects until handover to the CSE Engineer Project
Hands over the engineering to CSE Engineer Project on the most complex project cases for execution on the Start-up meeting Key tasks in the KONE Delivery process
Accountable for layout creation
Analyses change requirements and makes proposals for the new solution plan
Provides necessary details to the CSE Specialist for ordering materials and completing the documentation process
Proposes change order (variations and addworks) sales opportunities to the Project Manager
Provides solution-related information to Project Managers Installation Supervisors and Maintenance Supervisors CSE Engineer Solution role in the KONE SEB process
Shares knowledge with maintenance as needed General responsibilities
Participates in product and new services release information-sharing sessions
Provides technical trainings to Sales Installation and Maintenance as per Front Line needs
Offers input to the product offering management about customisation standardisation and interface requirements for the portfolio
Contribution to the Customer Solutions Engineering virtual and local network
Contribute to and utilise the Customer Solutions Engineering case library
Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs) full replacement (FBR) or existing building lifts (EBULI)
Is the primary front line technical contact person for the Supply Line Tendering Engineers
Must-Have Experience
Minimum 7 years of relevant experience in technical solutions engineering or pre-sales within elevators escalators building systems construction or related industries.
Proven experience in developing complex non-standard technical solutions and translating customer needs into integrated offerings.
Strong expertise in solution engineering costing specifications and tender support.
Experience collaborating with sales and cross-functional teams across engineering supply chain installation and maintenance.
Solid understanding of technical standards regulations and compliance requirements.
Experience supporting projects across the lifecycle from early engagement to delivery and handover.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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