guest relations manager

• Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.

• Handle guest inquiries requests and complaints professionally ensuring timely resolution.

• Proactively engage with VIPs regular guests and special groups to enhance satisfaction and loyalty.

• Monitor guest satisfaction and provide feedback to management for service improvements.

• Supervise and support the Guest Relations team in daily operations.

• Provide coaching and guidance to team members to maintain service standards.

• Coordinate with Front Office Concierge Housekeeping and other departments to ensure seamless guest experiences.

• Maintain guest records preferences and special requests in the hotel system.

• Assist in preparing daily reports VIP arrival plans and guest recognition programs.

• Support the Guest Relations Manager in audits inspections and quality control initiatives.

• Assist in planning and executing special events VIP services and guest recognition programs.

• Ensure proper arrangements for guest amenities surprises and personalized services.

Qualifications :

Your experience and skills include: (*required prior to start date)

• Two years supervisory/management experience in Front Office operations 
• Cash/float handling experience
• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts actions and opportunities clearly with strong networking skills
• Ability to lead by example believe in a strong team culture and set the scene for high performance
•  

Remote Work :

No

Employment Type :

Full-time