وظائف في المكتب الأمامي لخدمة العملاء في شرم الشيخ

Closely deal with all requests problems and needs of guests staying at the hotel and find solutions to problems focusing on guest satisfaction.Listen attentively to guests to get an effective customeroriented perspective and handle complaints properly.Handle guest complaints and find solutions repor...

SummaryReporting to the Director of Rooms the role holder will contribute to the performance of their area by facilitating the hiring and retention of exceptional talent as well as driving Heartist engagement learning and development performance and talent within their departments.  They will have a...

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay....

We are seeking a dynamic and customer-focused Reservation Supervisor to join our team in the beautiful coastal resort city of Sharm El Sheikh Egypt. As a key member of our Front Office Department you will play a crucial role in ensuring seamless guest experiences and optimizing our reservation proce...

 The Reservation Agent is responsible for handling all reservation inquiries ensuring the highest level of personalized guest service and maximizing room revenue through effective sales techniques. This role requires a strong understanding of the luxury hospitality standards attention to detail and...

DescriptionPOSITION SUMMARYOur jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a...

Ensure the accuracy of daily management reports by inspecting all backup for proper documentation.Ensure that all charges of the day have been properly posted to the appropriate guest folio or master account.Ensure that all food and beverage outlets have been balanced and zeroed out.Ensure that all...

DescriptionPOSITION SUMMARYProcess all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs determine appropriate room type and verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Ac...

DescriptionPOSITION SUMMARYProcess all guest check-ins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document except...

 Manage the Night Team to deliver high-performance standards ensuring compliance with Hampton by Hilton brand standards and objectivesOversee guest satisfaction handle complaints and implement measures to meet quality targetsConduct staff training including induction health and safety security and b...

Checks cleanliness of lobby and public areas lights and as well as front office staff in proper and orderly appearance and behaviour. Greet the VIP guests of the hotel. As directed by the Front office Manager Performs special services for VIP Guests.Checks on registration cards of arriving guests an...

Carry out the entry and exit procedures for guests and address any problems they may have during their stay.Perform his/her duty according to the practices operational instructions and procedures identified by the Front Office Manager.Carry out the check-in and check-out procedures.Monitor the VIP C...