وظيفة في Engineerig Support في القاهرة

العمل كنقطة اتصال واحدة لطلبات الدعم من مستخدمي الأنظمة الخارجية والداخلية فيما يتعلق بالمشكلات والاستفسارات. مراقبة والرد على التذاكر المفتوحة المقدمة عبر القنوات المختلفة في الوقت المناسب. تقديم ملاحظات سريعة ودقيقة للعملاء. الرجوع إلى قاعدة البيانات الداخلية أو الموارد الخارجية المزيد...

Handle calls, e-mails, webchats, and other contacts within the service level agreement. Manage Intelligent Service Center activities through gathering business information from the user, logging properly Incidents and service requests in relevant ticketing tool. Diagnose, Troubles المزيد...

Responsibilities: Consulting with IT managers and other departments as required. Providing IT assistance to staff and customers. Training end-users on hardware functionality and software programs. Resolving logged errors in a timely manner. Monitoring hardware, software, and s المزيد...

Provide assistance to all members in the use of our computer network, workstations, and equipment. ● Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration. ● Provide helpdesk supp المزيد...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. المزيد...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so المزيد...

Job Description Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products i المزيد...

باعتبارك مهندس دعم فني في فريق العمل الحديث (MW)، ستقدم دعمًا عالمي المستوى لعملائنا العالميين في رحلة التحول الرقمي الخاصة بهم. ستوفر حلول دعم قيمة لمجموعة واسعة من التقنيات، على وجه التحديد Exchange وExchange Transport وWindows Servers وClient Access، مما يزيد من ثقة عملائنا في Micr المزيد...

إدارة تطبيقات الشركة: نشر الحل المطبق وتكوينه ودمجه واختباره بناءً على المتطلبات الفنية والتجارية. العمل مع فرق متعددة (خارجية / داخلية) لحل المشكلات والحوادث بنجاح. تقديم تدريب منتظم ومخصص للفرق داخل الشركة تنفيذ البرامج النصية / المقتطفات لقاعدة البيانات حسب الحاجة. استكشاف المزيد...

إنشاء جداول بيانات بأعداد كبيرة من الأرقام دون أخطاء. التحقق من البيانات من خلال مقارنتها بمصدر المعلومات الأصلي (أمر المبيعات، البريد الإلكتروني، الكتالوج...إلخ) للحفاظ على الدقة في جميع الأوقات. معالجة الفواتير والحسابات المستحقة الدفع، بما في ذلك المتابعة مع البائعين فيما يتعلق بال المزيد...

ضمان تنسيق وإدارة مكتب مساعدة تكنولوجيا المعلومات وحل الطلبات في الوقت المناسب وفقًا لاتفاقيات مستوى الخدمة. تمتع بفهم عميق لتطبيقات تكنولوجيا المعلومات في دوبيزل مصر والبنية التحتية الأساسية. تقديم الدعم لجميع المسائل المتعلقة بتكنولوجيا المعلومات توفير التعريف بتكنولوجيا المعلومات ل المزيد...

Job Description Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support. Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience. Collaborate with other team members to ensure co المزيد...

Responsibilty: Establishing ERP needs via business process analysis and consultation. Analyzing existing infrastructure and performing IT system enhancements. Writing customized programs and scripts, as well as configuring ERP applications. Developing user-friendly functionaliti المزيد...

Job Description Answer, reply and support all VAS clients whether through phone or email, operates as their helpdesk and handles their complaints. Handle and follow up with all internal and external parties who have a role in supporting clients and getting their issue or concerns المزيد...

Responsibilities: Providing customers with IT support via desktop solutions, chat functions, emails, and calls. Assisting customers with account setup and application installations. Ensuring optimal application functionality by configuring networks. Troubleshooting IT issues by المزيد...

Responsibilty: Promptly responding to customer queries via email, live chat, video, phone, and social media channels. Immediately escalating serious complaints or issues that you are not equipped to deal with. Liaising with colleagues or managers to find the best solutions to cus المزيد...

Responsibilty: Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Provid المزيد...

Responsibilty: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products i المزيد...

Responsibilty: Providing software application support under the supervision of the Senior Engineer. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the المزيد...

Responsibity: Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Prov المزيد...