وظائف في Call Center Operator في القاهرة

الهدف من الوظيفة:إدارة وتطوير عمليات مركز الاتصال لضمان تحقيق الأهداف التشغيلية وخدمة العملاء بكفاءة عالية، من خلال الإشراف على الفرق التشغيلية، متابعة الأداء، وتحسين العمليات بما يتماشى مع معايير الجودة ورضا العملاء.المهام والمسؤوليات الرئيسية:الإدارة التشغيلية:الإشراف الكامل على جميع أنشطة مركز ال...

الهدف من الوظيفة:مراقبة وتقييم جودة المكالمات والخدمات المقدمة من وكلاء مركز الاتصال لضمان الالتزام بالمعايير والسياسات وتحقيق أعلى مستويات رضا العملاء، مع تقديم توصيات لتحسين الأداء.المهام والمسؤوليات الرئيسية:مراقبة وتقييم المكالمات:الاستماع لمكالمات الوكلاء (مباشرة أو مسجلة) وتقييمها وفق معايير ا...

الهدف من الوظيفة:إدارة وتطوير عمليات مركز الاتصال في مجال تحصيل الديون لضمان تحقيق أهداف التحصيل بكفاءة عالية، وتحقيق أعلى مستويات رضا العملاء، مع الالتزام بالقوانين والسياسات المعمول بها.المهام والمسؤوليات الرئيسية:الإدارة التشغيلية:الإشراف الكامل على عمليات الاتصال (الصادرة والواردة) الخاصة بالتحص...

- Supervise daily site activities; ensure works conform to drawings/specs and material quality standards.- Enforce HSE requirements; conduct field checks/tests; escalate and resolve issues promptly.- Plan and control resources (labor materials equipment); monitor costs vs. budget.- Coordinate with o...

Key Responsibilities: Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proac...

Assist the HC Manager in developing and updating Human Capital policies and procedures related to timesheets payroll annual leave salary and end-of-service benefits.Design and update HC forms and documentation related to payroll and attendance management.Develop detailed process workflows and operat...

Job Title: Call Center Team Leader (Banking) Company Overview: RayaCX is a leading customer experience management company based in Cairo Egypt. We provide innovative solutions to help businesses improve their customer interactions and overall satisfaction. Our team of experts is dedicated to deliver...

Key Responsibilities: Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proac...

Key Responsibilities:Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proact...

QuickfirmX is hiring Customer Service Agents for Teleperformance (TP) English-speaking accounts in New Cairo. Youll handle inbound customer calls and ensure a smooth high-quality support experience for international clients.Job RoleRespond to customer inquiries by phoneResolve issues related to...

QuickfirmX is hiring French-speaking Customer Service Agents for Teleperformance Egypt based at their New Cairo site. You will handle inbound customer calls and provide professional support in French with occasional use of basic English depending on the account requirements.Job RoleAnswer inbound cu...

QuickfirmX is hiring German-speaking Customer Service Agents for Teleperformance New Cairo. You will handle inbound calls only supporting international customers in a professional and structured environment.Job RoleHandle inbound customer calls in GermanAssist with inquiries related to services...

Job Overview:We are seeking a dynamic and motivated Telesales Representative with strong marketing and sales skills to promote our medical courses and clinic services. This is an exciting opportunity to advance your sales career in the healthcare sector while working remotely from Egypt.Key Responsi...

QuickfirmX is hiring German-speaking Customer Service Representatives on behalf of a leading international company in the travel industry.In this role you will handle travel-related inquiries including reservations cancellations and modifications while delivering professional and high-quality suppor...

We are seeking a talented 2D Graphic Designer to join our creative team. The ideal candidate will study briefs thoroughly generate fresh ideas and develop compelling visual concepts based on client needs and project objectives. You will collaborate with cross-functional teams to ensure designs align...

Take the Lead as a Call Center IT Manager with Future Group! Are you ready to bridge the gap between technology and customer service excellence Join Future Group a pioneer in translation and localization services since 1994. With a global presence in North & Latin America Asia Europe and MEA we of...

Summary: In this role you will serve as the critical link between the IT department and call center operations. Your primary focus will be on improving customer experiences through technical support and strategic IT solutions. Your role will involve collaborating with various teams to understand tec...

Permanent Job Title: Call Center Agent Company: RayaCX Location: Cairo Egypt Contract Details: Full-time Permanent Overview: We are seeking a highly motivated and customer-oriented Call Center Agent to join our team at RayaCX in Cairo Egypt. As a Call Center Agent you will be responsible for handli...

Position: Telecommunication Advisor Company Overview: RayaCX is a leading customer experience management company based in Maadi Technology Park Egypt. We provide comprehensive solutions to businesses across various industries to help them improve their customer satisfaction and loyalty. Our team of...

About us:We are a growing agency that helps businesses from different industries scale. Our team members are results-driven individuals who like to move fast get the job done and have fun doing it.We are seeking a highly motivated and dynamic Call Center Agent to join our team. The primary responsib...