IT Systems Administrator & Call Center Assistant Manager

Job Description

• Manage the performance of IT Call Center team.
• Manage System Administration day to day operations.
• Ensure that service levels are achieved in line with Organization SLA compliance Goals, ITSM software system administration and continuous improvement for ITSM framework.

Job Requirements

• Bachelor’s degree in Computer Science or Computer / Communication Engineering
• ITIL Foundation Certification is a must
• ITIL Practitioner Certification Knowledge is a must, Certification is a huge plus
• MSCE certifications are preferable.
• Office 365 & Azure Knowledge
• Proven experience as a key technical resource leading the implementation, integration, and configuration of ITSM/ITOM Platform solutions (preferred Manage Engine service Desk Plus)
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
• Strong understanding and experience (2+ years) with leading ITSM/ITOM platform (preferred Manage Engine service Desk Plus)