Customer Service Assistant

Job Description

Main Job Duties:

• Greet visitors to the office in a friendly and professional manner. Seeks to assist visitors and serves assistance when necessary.
• Maintain supplies for staff and monitors quantities for supplies.
• Follow up on company’s standards and guidelines for operational efficiency including cleanliness and maintenance.
• Receive and transfer hotline calls with determining clients’ needs and requirements.
• Operate office machinery such as computers, photocopiers, and printers; perform light maintenance and troubleshooting to provide support to resolve any problems faced by the administration team.
• Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
• Ensure the correct and accurate validation and processing of claims.
• Prepare performance reports by collecting, analyzing, and summarizing data & trends, including monitoring random calls to improve quality and minimize errors to take corrective action when needed
• Ensure company brand materials (company profile, giveaways ...) to meet and exceed company presentation standards.

Job Requirements

• Fluency in English is a MUST
• Excellent communication skills
• Presentable.
• Graduates Only
• Females only
• University Graduate is a must.
• Communication skills
• Ability to multi-task, prioritize, and manage time effectively.
• Transportation
• 2 Days off per week.
• 0-2 years of experience (Fresh Graduates are also welcomed to apply).
• 9 working hours including 1-hour Break.
• Data collection and organization skills