Touring Executive Japan Hanoi Office
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Job Summary
About the Opportunity
As a member of the Operations team the Operations Executive plays a key role to ensure that Discova meets and exceed its goals and operates successfully. The Operations Executive will work in partnership with Operations Team Leader to execute the operational standards and requirements that will drive the customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer.
Your main responsibility is:
Book and operate tours with accuracy within budget.
Consistently follow Discova One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
Make sure to keep strong relationships with suppliers.
Effectively cooperate with Tour Guides Product Sales Reservation Customer Experience and Suppliers for seamless daily operations and overall service improvements
Solve on the ground situations with initiative within agreed process.
Be customer oriented and help improve satisfaction as well as Net Promoter Score.
About you
The Essentials:
A Bachelor Degree or a degree in tourism and hospitality is an advantage.
Experience in a DMC or tour operator is an advantage.
Good command of both written and spoken English.
An understanding and belief in Responsible Tourism is desirable.
The Attributes:
Excellent organisational skills with the ability to be flexible and implementing change when needed.
Strong communication skills both written and verbal across a variety of cultures to a diverse range of people (customers suppliers team members leaders).
Highly motivated self-starter prepared to do whatever it takes to succeed
High attention to detail.
Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
Solution focused and great at problem solving.
Able to work independently and within a team assisting team members to help everyone achieve results.
Personally aligned with Discovas company purpose and values.
Culture: Join Discova and Flight Centre Travel Groupcertified Great Place to Work across multiple regions with a team culture like no other in the travel industry
Travel Discounts: Exclusive rates for you family and friends on flights hotels tours cruises travel insurance and more
Career Growth: Real opportunities across a global network of brandswe promote from within and invest in your development
Learning & Development: Access to LinkedIn Learning with 24500 courses; individualized development pathways
Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
Inclusive Workplace: Were an Equal Opportunity Employer welcoming diversity across race ethnicity religion gender identity sexual orientation disability and age
Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
Sustainability: Were committed to protecting the environment essential to tourisms future
About Discova
As a DMC with 95% local staff we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discovas DNA as a company and we are committed tobeing an equitable workplace for all our employees regardless of gender identity ethnicity disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: in touch now and Discova a world of possibilities!
Required Experience:
Exec
About Company
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